Receptionist — Empathetic Patient Care at Private Hospital

Nuffield Health Cambridge Hospital; Cambridge; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Free gym membership

Health assessments

Retail discounts

Pension options

Job summary

Nuffield Health Cambridge Hospital is seeking a Receptionist to join our team. You will be the welcoming face in a busy hospital, handling enquiries, guiding patients and supporting smooth running of the department. With up to £25,545 per year and a 37.5 hour week, this role rewards empathy, clear communication and good IT skills.

Prior healthcare reception experience is ideal, training provided. We offer a benefits package including gym membership, health assessments, retail discounts and

Qualifications

• Experience in healthcare administration or reception preferred.
• Clear and empathetic communication with patients and colleagues.
• Good IT and keyboard skills, able to explain information clearly.

Responsibilities

• Use empathy and customer service skills to build positive relationships.
• Put people at ease when they visit your department.
• Answer the phone, dealing with enquiries and booking appointments.
• Welcome patients in person, directing them to changing or waiting rooms.
• Prepare clinical paperwork, referral forms and charge sheets, plus terms and conditions.

Skills

Communication skills

Customer service

Empathy

IT skills

Tools

IT systems

Job description

Nuffield Health Cambridge Hospital is seeking a Receptionist to join our team. You will be the welcoming face in a busy hospital, handling enquiries, guiding patients and supporting smooth running of the department. With up to £25,545 per year and a 37.5 hour week, this role rewards empathy, clear communication and good IT skills.

Prior healthcare reception experience is ideal, training provided. We offer a benefits package including gym membership, health assessments, retail discounts and