Receptionist (Community Dental Service)

Gloucestershire Health and Care NHS Foundation Trust; Cheltenham; On-site; GBP 23,000 - 30,000; Part time

Job summary

An established healthcare provider is seeking a dedicated Administration Assistant to join their team. This part-time role offers the opportunity to provide essential reception and administrative support within the Gloucestershire Community Dental Service. You will be responsible for managing appointment bookings, maintaining patient records, and ensuring effective communication with patients and healthcare professionals. If you are passionate about delivering excellent customer service and want to contribute to a mission-driven organization that prioritizes personalized care, this role is for you. Join a supportive team that values your contributions and offers a range of benefits to enhance your work-life balance.

Benefits

Free car parking

27 days leave plus bank holidays

Training and development opportunities

Generous NHS pension

Flexible working opportunities

Recognition and long service awards

Fast Track physiotherapy

Access to discounts and salary sacrifice schemes

Qualifications

• Experience in administration and reception duties is essential.
• ECDL qualification is required for this role.

Responsibilities

• Provide comprehensive reception services at dental clinics.
• Manage appointment bookings and maintain patient records.
• Ensure accurate communication with patients regarding appointments.

Skills

Administration

Reception Duties

Customer Service

Data Entry

Communication

Education

European Computer Driving Licence (ECDL)

Tools

Dental Software

Job description

Main area Administration Grade Band 2 Contract Fixed term: 6 months (15 hours a week) Hours Part time - 15 hours per week (Tuesday and Wednesdays 8:30 to 17:00) Job ref 327-24-966-A

Site St Paul's Dental Clinic, St Paul's Medical Centre Town Cheltenham Salary £23,615 per annum pro rata Salary period Yearly Closing 06/01/2025 23:59

We love what we do and we think you will, too!

At Gloucestershire Health and Care NHS Foundation Trust (GHC), we provide joined-up mental health, physical health and learning disability services to people of all ages across Gloucestershire. We run community hospitals and provide care and support in people’s own homes and in a range of other locations across the county.

We are on a mission to enable people to live the best life they can and we have a vision to work together to provide outstanding care. We put people at the heart of our services, focusing on personalised care by asking ‘what matters to you’.

Job overview

6 months Fixed term contract

Please note that this role does not meet the criteria for sponsorship and therefore we are only able to consider applicants with unrestricted right to work in the UK due to the role not currently meeting the UK Government’s Visa's & Immigration's requirements for a Skilled Worker Visa.

Job Purpose:

• To provide a comprehensive reception service at a range of clinics within the Gloucestershire Community Dental Service.
• To provide administration services primarily appointment bookings and record maintenance to patients referred to the Service from General Dental Practitioners and other Healthcare Professionals.
• To ensure that patients receive correct, concise information regarding their appointment in a format they can understand.
• The post holder will be accountable to the Senior Management Team through the Administration Manager and Team Leader.

Main duties of the job

Core Key Responsibilities:

• To provide a comprehensive reception service at a range of Gloucestershire Community Dental Clinics across the county.
• To deal with the general public, professional and senior work colleagues.
• Daily contact with patients, relatives, carers, translators, providing advice, information and guidance where necessary over the telephone and face to face.
• To be responsible for entering all personal details of patients onto the dental software accurately.
• To ensure patients make follow-up appointments for regular dental check-ups and treatments.
• To liaise with dental laboratories, ensure all paperwork is completed and work is collected and delivered promptly.
• To participate with the Team Leader, Administration Manager and Senior Management to review and implement new working practices, policies and procedures relating to reception duties.
• To ensure all patient records are stored and archived in accordance with Trust policies and procedures.
• To undertake such other duties related to the work of the service as may be assigned that are consistent with the nature of the job and its level of responsibility.

Person specification

QUALIFICATIONS

• European Computer Driving Licence (ECDL)

LENGTH AND OR NATURE OF EXPERIENCE

• Experience of administration and reception duties

When joining us, as well as becoming part of a team that makes a difference, we also offer:

• Free car parking at many of our sites
• 27 days leave plus bank holidays, increasing up to 33 days with long service
• A broad range of training and development opportunities, including apprenticeships up to Level 7 qualification.
• A multi-professional preceptorship programme for all Newly Qualified Nurses, Nursing Associates, Internationally Educated Practitioners, Allied Health Professionals and Return to Practice Practitioners.
• Generous NHS pension and enhanced pay when if you work unsocial hours
• Flexible, family friendly and agile working opportunities
• Recognition and long service awards
• Fast Track physiotherapy
• Access to discounts and salary sacrifice schemes; including Cycle to Work, Car scheme and discounts on travel, leisure and retailers.

Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date. Good luck with your application.