Hotel Receptionist

The Slaughters Manor House; Cheltenham; On-site; GBP 20,000 - 25,000; Full time

Job summary

The Slaughters Manor House, a beautiful 17th Century hotel in the Cotswolds, is seeking a passionate Receptionist. You will play a vital role in welcoming guests and ensuring they have an unforgettable stay, while joining a supportive team with numerous perks and opportunities for development.

Benefits

Competitive pay

Service charge and tips

Retail and hospitality perks

Discounts across the hotel group

Employee Assistance Programme

Free meals during shifts

Unique development pathways

Internal promotion opportunities

Milestone awards and gifts

Qualifications

• Experience working in a similar role is preferred.
• Passion for hospitality and ensuring guest satisfaction.

Responsibilities

• Host guests from check-in to check-out.
• Provide information on local attractions and dining.
• Ensure all guests have a memorable experience.

Skills

Customer Service

Communication

Friendliness

Teamwork

Job description

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Location :Situated in one of England's prettiest villages, The Slaughters Manor House is a beautiful 17th Century manor house, giving attentive service and with one of the most acclaimed restaurants in the Cotswolds. With 4 AA red stars, and 3 AA rosettes, The Slaughters Manor House will give you the opportunity to work within a quality hotel in a picturesque location.

SERVICE CHARGE-We pay our team service charge each month! This service charge all goes into one pot, and 100% of that service charge is then shared amongst all the team at the hotel-every penny received is paid out to the team.
Service charge can be in the region of £250 a month (close to £3,000 per year) over and above base pay, for a full time employee.

Send us a Whatsapp message with FAMILYFIRST to [phone] to find out more, chat to us and apply (or apply the normal way, whichever works best for you!)

Come and
join our team as a Receptionist and let your passion and personality shine

Our culture
is really important to us, and we encourage everyone in our teams to show
thoughtfulness towards each other and our guests.

This role would suit someone with experience working in
a similar role.

Being host to our guests, means you’ll pay a large part
in making sure they make memories to last a lifetime.

Check out some of the key points
about the role:

• Hosting our guests from check-in to check-out,
  which could include booking tables, advising on local hot spots, or just having
  a chat.
• You spend a
  lot of your life at work, meaning often your colleagues’ become friends, and we
  encourage that. We want our employees to build close relationships across all
  teams.
• Ensuring
  all our guests have a memorable experience.
• We are one
  team, so we will all muck in from time to time, helping each other across
  departments.

Work/life, or as it should be called
life/work balance is important to us all, so we will always try to be fair with
our rotas. We just ask that you can be
flexible with us, so we can be flexible with you in return.

To
say thank you, we have many perks:

• Competitive
  pay – We are proud that everyone who joins our group gets a competitive a
  rate of pay, irrespective of age, plus you get service charge and tips on
  top.
• Treat
  yourself once in a while with lots of retail and hospitality perks through
  our Perkbox platform.
• Excellent
  discounts across our family of hotels – you will be entitled to 25% off
  food & beverage in our hotels plus we offer an amazing staff rate of
  £25 B&B per person across the group & your friends and family get
  special rates too.
• We
  understand it’s OK not to be OK, so we offer an externally run
  confidential helpline for any support you require about anything you might
  need as part of our Employee Assistance Programme.
• We
  sustain you physically too, meals when you are on duty are free.
• To be
  the best version of yourself, we encourage our teams to be curious.
  Everyone can learn and develop - our development pathways are unique to us
  and are the best in the business.
• We
  provide lots of opportunity to progress and move up – we have made
  hundreds of internal promotions, including to General Manager level.
• We
  like to say a special thank you for every year you are with us - our
  milestone awards include Champagne, afternoon tea, or dinner for you and
  someone special. When you reach the big milestones, you receive extra
  special gifts on top like longer hotel stays, extra days off and a unique
  gift especially chosen for you.

About our
family of hotels

We bring a
family of hotels together under one roof, ready to welcome guests with open
arms, warm hearts and experiences that are simply memorable.

Each of our
hotels are unique, individual, and quirky in personality. Quality is
fundamental to everything we do, and it is the simple things that matter. We
believe everyone should feel included, special and welcome, and that applies to
our team and our guests.

We have
very unique hotels in very special locations, from the award winning Gidleigh
Park in Devon, the 900-year-old Amberley Castle to our cool city centre Abode
Manchester set in a 19th century textile factory, two minutes from Piccadilly
train station – to see the whole group, take a look
herewww.brownswordhotels.co.uk

If
you're the type of person that likes to learn and share the wisdom, get
in touch

Send
us a Whatsapp message with FAMILYFIRST to [phone] to find out more,
chat to us and apply (or apply the normal way, whichever works best for you!)