Receptionist (Community Dental Service)

Saarthy Travel Solutions; Cheltenham; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a compassionate team at a prominent healthcare service provider, dedicated to delivering exceptional patient care. This role involves providing a comprehensive reception service across various clinics, ensuring that patients receive the information and support they need. With a focus on empathy and respect, you'll play a vital role in managing appointments and maintaining patient records. This position offers a unique opportunity to make a positive impact on the lives of patients, working within a supportive environment that values inclusivity and diversity. If you're passionate about healthcare and committed to making a difference, this role is for you!

Qualifications

• Strong communication skills to liaise with patients and healthcare professionals.
• Experience in administrative roles with attention to detail.

Responsibilities

• Provide comprehensive reception services at dental clinics.
• Manage appointment bookings and patient record maintenance.
• Ensure accurate entry of patient details into the dental software.

Skills

Empathy

Communication

Administrative Skills

Attention to Detail

Customer Service

Education

Relevant Administrative Qualification

Tools

Dental Software

Job description

6 months Fixed term contract

Please note that this role does not meet the criteria for sponsorship and therefore we are only able to consider applicants with unrestricted right to work in the UK due to the role not currently meeting the UK Government’s Visa's & Immigration's requirements for a Skilled Worker Visa.

Job Purpose:
To provide a comprehensive reception service at a range of clinics within the Gloucestershire Community Dental Service.

To provide administration services primarily appointment bookings and record maintenance to patients referred to the Service from General Dental Practitioners and other Healthcare Professionals.

To ensure that patients receive correct, concise information regarding their appointment in a format they can understand.

The post holder will be accountable to the Senior Management Team through the Administration Manager and Team Leader.

Dimensions:
To treat all service users, their families and their carers with empathy, dignity and respect at all times and to put the patient at the centre of every task.

To be empathetic to all patients, a larger number of whom have special needs, complex medical histories, language, cultural difficulties and other barriers to understanding.

Core Key Responsibilities:

1. To provide a comprehensive reception service at a range of Gloucestershire Community Dental Clinics across the county of Gloucestershire.
2. To deal with the general public, professional and senior work colleagues.
3. Daily contact with patients, relatives, carers, translators, providing advice, information and guidance where necessary over the telephone and face to face.
4. To be responsible for entering all personal details of patients onto the dental software accurately.
5. To ensure patients make follow-up appointments for regular dental check-ups and treatments.
6. To liaise with dental laboratories, ensuring all paperwork is completed and work is collected and delivered promptly.
7. To participate with the Team Leader, Administration Manager and Senior Management to review and implement new working practices, policies and procedures relating to reception duties.
8. To ensure all patient records are stored and archived in accordance with Trust policies and procedures.
9. To undertake such other duties related to the work of the service as may be assigned that are consistent with the nature of the job and its level of responsibility.

We have in excess of 5000 staff working over 50 sites, providing a diverse range of services. We strive to support an organisational culture that is welcoming, builds and celebrates inclusivity and diversity and provides a sense of belonging and trust.

The annual NHS Staff Survey gives our people the opportunity to tell us about their experience working at the Trust. For the 2023 survey just over 2800 colleagues gave us their views (58.5%). It was great to see from the results that colleagues are saying that:

89.7% believe they are making a positive difference to patients/service users;
73.3% would recommend the organisation as a place to work;
82.4% agree that care of patients and service users is the organisations priority;
76.7% would be happy with the standard of care for a friend or relative.

Our results put us as 5th nationally as a Community, Mental Health and Learning Disabilities NHS Employer of Choice and 1st equal amongst all NHS Provider Trusts in the South West. However, we know we have more to do and will continue to drive forward our commitment to making GHC a Great Place to Work.

Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our people’s skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

Please refer to the Additional Information attachment before submitting your application.