Band 2 Facilities Health Centre Receptionist

Transformationunitgm; Birmingham; On-site; GBP 25,000; Part time

Job summary

A leading NHS Foundation Trust in Birmingham is looking for a Band 2 Facilities Health Centre Receptionist on a part-time basis. The role involves providing receptionist support, maintaining excellent service, and covering shifts at various health centres in Birmingham. Ideal applicants should possess effective communication skills, relevant customer service experience, and the ability to work independently. Candidates must hold a full clean driving license to travel across sites.

Benefits

Full NHS terms and conditions including extensive holidays

Discounts for local and national retailers

Dedicated well-being services for all employees

Flexible working where possible

Qualifications

• Relevant customer service experience in a healthcare setting.
• Ability to work without direct supervision and prioritize tasks.
• Excellent telephone etiquette and calmness under pressure.

Responsibilities

• Assist with reception duties and maintain a positive environment.
• Cover shifts as required across various health centres.
• Ensure efficient communication with clinical teams.

Skills

Organizational skills

Communication skills

Customer Service

Education

RSA 1 or typing skills or equivalent

Customer Service Training

Good level of English language

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Main area Facilities Health Centre Receptionist Grade Band 2 Contract Permanent Hours 20 hours per week (1x Part Time 20 hours per week - 08:30 - 12:30) Job ref 820-7105069-COR

Employer Birmingham Community Healthcare NHS Foundation Trust Employer type NHS Site 3 Priestley Wharf Trust HQ Town Birmingham Salary £24,169 per annum (pro rata) Salary period Yearly Closing 01/07/2025 23:59

Band 2 Facilities Health Centre Receptionist

Band 2

Job overview

***This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested***

Band 2 Health Centre Receptionists - Relief

We have an opportunity within BCHC Trust HQ based within the Aston area, to appoint a part time Relief receptionist.

Priestly Wharf is in Aston University area, is one of our most established sites that holds several BCHC services and needs hardworking, reliable, and friendly staff. This position is part time Monday to Friday 20 hours per week, 08:30-12:30 based at 3 Priestley Wharf Headquarters.

As a Relief receptionist we expect the candidate to be able to work up to 37.5 hrs a week if required, to cover another full-time receptionist at Priestley Wharf, to be able to travel to cover other Health Centres around Birmingham. We expect the candidate to be flexible with short notice regarding working hours and location to cover. We expect candidate to have full clean driving licence and a car to move around sites (fuel expenses paid – discussed during the interview).

The successful candidate must have excellent organizational and communication skills, be motivated and enthusiastic to ensure that a quality and efficient service is provided to the clinical teams. The post holder must have the ability to work on their own initiative. They will also need to be able to prioritize their workload and work under pressure to meet agreed deadlines.

Main duties of the job

You should have excellent keyboard skills and a working knowledge of Windows based computer packages, in particular Microsoft Word, Excel, and Outlook.

You will need to have an awareness of the confidentiality and equality issues associated with working in a Clinical Support Services environment.

The post may require you to undertake duties at other centers across the trust due to service demand and changes. This will be discussed and agreed with you prior to any changes.

When attending interviews evidence of the necessary qualifications will be needed otherwise interviews will not take place.

Working for our organisation

IMPORTANT

· Please ensure you check your TRAC account regularly as this is how we will communicate with you during the shortlisting and selection process.

· Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including BUSINESS EMAIL ADDRESS, telephone contact details and postal address

Be Part of Our Team...

Birmingham Community Healthcare NHS Foundation Trust (BCHC) has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people, parents and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehabilitation Centre and one of Europe’s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

If you want to ‘Be Part of Our Team’ and work with a Foundation Trust which is continuously striving for better care and healthier communities, we want to hear from you.

Detailed job description and main responsibilities

If you want to ‘Be Part of Our Team’ and work with a Foundation Trust which is continuously striving for better care and healthier communities, we want to hear from you.

Be Part of Our Team...

Birmingham Community Healthcare NHS Foundation Trust (BCHC) has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people, parents and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehabilitation Centre and one of Europe’s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

Person specification

QUALIFICATION

• • RSA 1 or typing skills or equivalent
• • IT Literacy (familiar with Microsoft packages and Internet)
• • Customer Service Training/ Experience
• • Good level of English language

EXPERIENCE

• • Relevant reception/ customer service experience, preferably within a healthcare setting

SKILLS/KNOWLEDGE

• Ability to prioritise
• Ability to work without direct supervision
• Ability to use initiative
• Excellent telephone manner
• Able to remain calm when working under times of pressure

PERSONAL QUALITIES

• Team player
• Smart appearance
• Positive attitude to change
• Ability to remain calm with potential confrontation

OTHER JOB REQUIREMENTS

• Able to travel independently around the trust

In accordance with UK Home Office requirements, Band 2 clinical and non-clinical roles and Band 3 Non-Clinical roles are not eligible for sponsorship.

Please note that the majority of non-clinical roles (Agenda for Change Band 3 - 5) with the exception of those which appear on this list - link , will not meet the minimum requirements set by UK Visas and Immigration to sponsor candidates to work in the UK.

All non-clinical roles (Agenda for Change Bands 6 - 9) that meet the prescribed salary threshold will be eligible for sponsorship.

The Trust will accept applications from candidates who can evidence their right to work in the UK or via alternative visa routes.

Disability Confident Employer and Guaranteed Interview Scheme

BCHC offers a guaranteed interview to any candidate who is Disabled, Neurodiverse, has a hidden or long term health condition as recognised under the Equality Act 2010, providing they meet the essential criteria of the job role, as set out in the person specification. We encourage applicants to submit their applications and to request any reasonable adjustments where required.

Equality, Diversity and Inclusion

Birmingham is a fantastic place to live and we serve a wide range of people and communities. BCHC are an advocate of diversity and strive to mirror the community we serve as much possible.

We are committed to and actively promote equality of opportunity for all staff and applications from individuals from all areas of the community who meet the specific criteria are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage/civil partnerships.

Promoting Workforce Equality

In response to data held by BCHC which demonstrates that individuals from particular protected characteristics are under-represented, BCHC are striving to redress these imbalances. In order to do this, the Trust is committed to the employment and career development of individuals with these protected characteristics. As part of this commitment and given this under-representation, the Trust guarantees an interview to any applicants from under-represented groups for positions at Band 8a and above whose application meets the essential criteria for the post as detailed on the Person Specification.

The Trust is currently under-represented in terms of people who identify as Black, Minority Ethnic (BME) and welcomes applicants from these communities. Selection will be on the basis of merit. In order to ensure the diversity of our workforce and understand the differing needs of our communities, the Trust is committed to the principles of Positive Action.

Flexible Working

Birmingham Community Healthcare NHS Foundation Trust (BCHC) supports a variety of flexible working practices and, where possible (given our range of services and community settings) dependent upon the requirements associated with the role, will actively consider requests made and support these where practically possible. This may include hybrid patterns of working to enable colleagues to request the flexibility of a mixture of home/base working.

In accordance with the NHS People Promise, the Trust is committed to facilitating a healthy work/life balance that is essential to health and wellbeing and to making BCHC a ‘Great Place to Work’. We will be happy to discuss and consider all requests relating to working patterns and hours at your interview so please do ask!

Birmingham Community Healthcare NHS Foundation Trust acknowledges Artificial Intelligence (AI) or Generative AI (GenAI) tools such as ChatGPT, Claude, Copilot, Gemini etc; are powerful tools that can help you in various stages of your job application and how they can be used in certain circumstances during your application process with BCHC. You can read more about acceptable use on our internet pages here

Benefits of working for us:

• Full NHS terms and conditions including extensive holidays, Agenda for Change pay with enhancements
• Attractive relocation payment if you relocate to the local area.
• Discounts for local and national retailers
• Dedicated well-being services for all employees
• Flexible working where possible

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

***This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested***