Showroom Host/Sales Administrator

H.R. Owen Head Office; Cheltenham; On-site; GBP 24,000 - 30,000; Full time

Job summary

H.R. Owen, a leading luxury automotive dealer group, seeks a Showroom Host/Sales Administrator for their Aston Martin branch in Cheltenham. This role requires excellent customer service and administration skills, delivering a seamless and enjoyable sales experience. Candidates should have a passion for the luxury industry, strong communication abilities, and proficiency in Microsoft Office, ensuring they effectively represent the brand and engage with customers.

Qualifications

• Previous customer service and administration experience, preferably within the motor industry.
• Strong written and verbal communication skills, able to adapt style to multiple audiences.
• Confident in using Microsoft Office (Word, Excel, PowerPoint & Outlook).

Responsibilities

• Act as a friendly and knowledgeable first point of contact for walk-in customers.
• Assist the Sales Manager wherever needed and nurture customer relationships.
• Deliver the highest levels of customer service while ensuring commercial success.

Skills

Customer Service

Administration

Communication

Attention to Detail

Problem Solving

Tools

Microsoft Office

Job description

H.R. Owen, the UK’s leading luxury automotive dealer group, is seeking a Showroom Host/Sales Administrator to work with Aston Martin, Cheltenham. We’re looking for someone that’s used to going above and beyond to deliver the highest level of customer service. The cars that we sell are meticulously engineered and the people that buy them expect will expect a seamless and enjoyable sales experience.

The Showroom Host/Sales Administrator will act as an ambassador for H.R. Owen Aston Martin, assisting the Sales Manager wherever needed and working as a friendly and knowledgeable first point of contact for all walk-in customers. You must be able to carefully nurture relationships and develop a comprehensive understanding of the brand and the line-up of vehicles offered.
The type of person we are looking for

• You will have previous customer service and administration experience, preferably within the motor industry.
• You will be able to take ownership of your role, with strong attention to detail and an ability to multitask and find innovative solutions to difficult problems.
• You will have strong written and verbal communication skills with the capability to adapt your style to multiple audiences.
• You will be able to deliver the highest levels of customer service, while always keeping one eye on the commercial success of the business.
• You will have a passion for the luxury industry, be able to recognise excellence and have a basic knowledge of the brands H.R. Owen work with.
• You will be confident and proficient in the use of Microsoft Office (Word, Excel, PowerPoint & Outlook).
• You will have outstanding interpersonal skills. You will communicate regularly with a wide range of people at all levels across the company.