Receptionist/Clerical Officer

NHS Tayside; Scotland; On-site; GBP 18,000 - 21,000; Full time

Job summary

NHS Scotland is seeking a dedicated receptionist/clerical officer to join the TORT Centre team at Ninewells Hospital. This full‑time role requires a friendly, professional approach, good telephone manners, strong keyboard skills and computer literacy to support busy hospital workflows.

The post offers 36 hours per week, Monday to Friday, with a job share option. Training will be provided for booking appointments, processing referrals and hospital routines, in a supportive NHS environment.

Qualifications

• Excellent interpersonal skills and telephone manner.
• Keyboard skills and computer literacy required.
• Experience with booking appointments and processing referrals.
• Understanding hospital routines; training provided.

Responsibilities

• Reception duties and clerical support in a busy hospital setting.
• Greet visitors, answer phones and route inquiries.
• Process referrals and appointments; maintain records and admin tasks.

Skills

Interpersonal skills

Telephone manner

Keyboard skills

Computer literacy

Booking appointments

Processing referrals

Hospital routines

Job description

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

An exciting opportunity has arisen for a full-time receptionist/clerical officer to join our progressive and developing multi-professional teams within the TRES Services based at TORT Centre, Ninewells Hospital.

The post holder should have good interpersonal skills, with a good telephone manner, keyboard skills and be computer literate. Knowledge of booking appointments, processing referrals and working practices of hospital routines would be advantageous, although training will be given.

You will be required to comply with the Code of Conduct for Healthcare Support Workers in Scotland throughout your employment.

The hours of this post will be 36 hours per week Monday to Friday (Job share available)

Enquiries to Vanessa Bisset. Admin Service Supervisor, Tel: [phone], ext: 40129.

Please note: This post does not meet Home Office Guidelines for Sponsorship/Skilled Worker Visa.