Medical Receptionist

The Surgery; Warrington; On-site; GBP 12,000 - 17,000; Part time

Job summary

The Surgery in Warrington is seeking a part-time Receptionist/Administrator (20.5 hours per week) to join a friendly GP team. You will provide a professional, compassionate reception and admin service, handling appointments, patient records, referrals, and multi-channel enquiries while upholding NHS policies and GDPR.

Experience in a GP or primary care setting is advantageous; EMIS Web is used to manage patient information.

Qualifications

• GCSE English and Maths at grade C/Level 4 or above.
• Good IT skills including MS Office and electronic systems.
• Experience in GP or primary care admin is desirable.

Responsibilities

• Welcoming patients in a professional, friendly manner.
• Responding to enquiries in person, by phone, and online.
• Booking, amending, cancelling appointments per procedures.
• Processing prescription requests and queries.
• Registering new patients and maintaining records in the system.
• Typing and processing referral letters and clinical correspondence.
• Inviting patients for reviews and recall activities.
• Liaising with hospitals and community services to support care.
• Managing electronic and paper-based correspondence.
• Providing general admin duties and maintaining confidentiality.

Skills

Customer service

Reception duties

IT skills

Microsoft Office

GDPR NHS policies

Confidentiality

Teamwork

Communication skills

Organisational skills

Problem solving

Telephone handling

Education

GCSE English & Maths

NVQ Level 2/3 in Admin

Tools

EMIS Web

Job description

This post is not eligible for visa sponsorship.

We are a friendly, patient-focused GP practice based in Warrington, committed to delivering high-quality care and excellent customer service to our local community. We are looking to recruit an enthusiastic, reliable, and motivated Receptionist/Administrator to join our welcoming and supportive team on a part-time basis (20.5 hours per week).

This is an excellent opportunity for someone with previous experience of working in a GP practice, primary care, or a similar healthcare environment. The successful candidate will play a key role in supporting the smooth running of the practice by providing an efficient reception and administrative service, ensuring patients receive a professional, compassionate, and responsive experience.

You will be joining a dedicated and experienced team with a positive working environment. We value teamwork, respect, and continuous improvement, and we are committed to supporting the development of our staff.

Main duties of the job

Main duties of the job

• Main Duties of the Job

  The successful candidate will be responsible for providing a comprehensive reception and administrative service, including:

  • Welcoming patients and visitors in a professional, friendly, and compassionate manner.
  • Responding to patient enquiries in person, by telephone, and through online services.
  • Booking, amending, and cancelling appointments in accordance with practice procedures.
  • Processing prescription requests and responding to prescription-related queries.
  • Registering new patients and maintaining accurate patient records using the clinical system.
  • Typing and processing referral letters and other clinical correspondence.
  • Inviting patients for reviews, screening programmes, health checks, and other recall activities.
  • Liaising with hospitals, community services, and other healthcare professionals to support patient care.
  • Managing incoming and outgoing correspondence, both electronic and paper-based.
  • Undertaking general administrative and office duties to support the effective running of the practice.
  • Maintaining patient confidentiality and complying with NHS policies, GDPR, and practice procedures at all times.

About us

Overview of your organisation

About Us

We are a well-established GP practice serving the Warrington community with a friendly and supportive team. Our practice is committed to providing high-quality, patient-centred care in a welcoming environment.

Our team consists of:

• 2 GP Partners
• Practice Nurse
• Practice Manager
• Reception Manager

We use the EMIS Web clinical system and work collaboratively to deliver safe, effective, and compassionate care to our patients.

This is a part-time position of 20.5 hours per week, with working hours to be agreed

Job responsibilities

To provide a high-quality, professional reception and administrative service, supporting the effective day-to-day operation of the service. The post holder will be responsible for delivering a comprehensive range of reception and administrative duties while acting as the first point of contact for patients, carers, visitors, and members of the multidisciplinary team.

The post holder will ensure patients receive a courteous, efficient, and compassionate service by welcoming and directing them appropriately, registering patient information accurately, booking and managing appointments, and maintaining both electronic and paper-based records in accordance with NHS policies and procedures.

Working as part of the multidisciplinary team, the post holder will provide administrative support to clinical staff by processing referrals and correspondence, handling telephone and face-to-face enquiries, distributing information and messages promptly, and ensuring effective communication between patients, clinical teams, and external organisations, including secondary care providers, community services, and partner agencies.

The role requires excellent organisational, communication, and customer service skills, with the ability to prioritise workloads, maintain confidentiality, and contribute to the delivery of a safe, efficient, and patient-centred service at all times.

Person Specification

Experience

• Essential Criteria GCSE (or equivalent) Grade C/Level 4 or above in English and Mathematics. Good IT skills, including the ability to use Microsoft Office applications and electronic clinical systems. Excellent verbal and written communication skills. Reliable, punctual, and able to work flexibly as part of a team. Good organisational skills with the ability to prioritise workload and work accurately under pressure. Strong customer service skills with a professional, courteous, and compassionate approach. Ability to maintain confidentiality and handle sensitive information in accordance with GDPR and NHS policies. A positive, adaptable attitude with a willingness to learn and support colleagues.
• Desirable Criteria Previous experience of working within a GP practice, primary care, or a healthcare setting. Experience of using the EMIS Web clinical system. Excellent attention to detail and a high level of accuracy. Ability to communicate effectively with patients, colleagues, and external healthcare professionals. Understanding of NHS primary care services and medical terminology. Experience of appointment management, prescription processing, or medical administration.

Experience

• Essential Criteria GCSE (or equivalent) Grade C/Level 4 or above in English and Mathematics. Good IT skills, including the ability to use Microsoft Office applications and electronic clinical systems. Excellent verbal and written communication skills. Reliable, punctual, and able to work flexibly as part of a team. Good organisational skills with the ability to prioritise workload and work accurately under pressure. Strong customer service skills with a professional, courteous, and compassionate approach. Ability to maintain confidentiality and handle sensitive information in accordance with GDPR and NHS policies. A positive, adaptable attitude with a willingness to learn and support colleagues.
• Desirable Criteria Previous experience of working within a GP practice, primary care, or a healthcare setting. Experience of using the EMIS Web clinical system. Excellent attention to detail and a high level of accuracy. Ability to communicate effectively with patients, colleagues, and external healthcare professionals. Understanding of NHS primary care services and medical terminology. Experience of appointment management, prescription processing, or medical administration.

Qualifications

• GCSE Grade C/Level 4 or above (or equivalent) in English and Mathematics.
• NVQ Level 2 or 3 in Business Administration, Customer Service, or a relevant qualification. Evidence of continuing professional development.

Experience

• Essential Criteria GCSE (or equivalent) Grade C/Level 4 or above in English and Mathematics. Good IT skills, including the ability to use Microsoft Office applications and electronic clinical systems. Excellent verbal and written communication skills. Reliable, punctual, and able to work flexibly as part of a team. Good organisational skills with the ability to prioritise workload and work accurately under pressure. Strong customer service skills with a professional, courteous, and compassionate approach. Ability to maintain confidentiality and handle sensitive information in accordance with GDPR and NHS policies. A positive, adaptable attitude with a willingness to learn and support colleagues.
• Desirable Criteria Previous experience of working within a GP practice, primary care, or a healthcare setting. Experience of using the EMIS Web clinical system. Excellent attention to detail and a high level of accuracy. Ability to communicate effectively with patients, colleagues, and external healthcare professionals. Understanding of NHS primary care services and medical terminology. Experience of appointment management, prescription processing, or medical administration.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.