Receptionist / Care Navigator

West Suffolk Clinical Commissioning Group; Basildon; Hybrid; GBP 18,000 - 24,000; Part time

Job summary

Kingswood Medical Centre in Basildon is seeking a dedicated receptionist/care navigator to join our busy GP practice part-time (25-30 hours over 4 days). Experience in a GP surgery is essential and applicants must be well organized.

You will greet patients, book appointments, process information, support patient registration and act as the central contact for the clinical team while maintaining strict confidentiality.

Qualifications

• Adaptable and friendly, with strong administration, time management and organisational skills.
• An excellent communicator able to work in a confidential and discreet manner.
• Able to "think on their feet" in a busy working environment.
• Able to work hard and maintain a high level of attention to detail, when under pressure.
• Able to work as part of a multi-disciplinary team, as well as comfortable working independently.

Responsibilities

• Greet and direct patients and manage reception duties.
• Use the appointment system to book and manage appointments.
• Process information (electronic and hard copy) accurately.
• Assist patients with registration and provide general support.
• Act as central contact for patients and relay messages.
• Liaise with multi-disciplinary teams and external providers.

Skills

Administration

Time management

Organisation

Communication

Attention to detail

Teamwork

Job description

About the Role

Kingwood Medical Centre is a friendly and welcoming practice seeking a dedicated and compassionate receptionist/care navigator to join us, and become part of a team committed to making a difference. This position is offered on a part-time basis, for 25-30hrs a week over 4 days. It is essential that applicants have experience of working in a GP surgery.

The post-holder will be an integral part of the general practice team, and will be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team.

Duties can include, but are not limited to:

• greeting and directing patients,
• the effective use of the appointment system including booking appointments,
• the processing of information (electronic and hard copy) in a timely manner and in accordance with current policies,
• assisting patients as required and supporting the administration team with patient registration,
• acting as the central point of contact for patients,
• responsibility for the distribution of information, messages and enquiries for the clinical team,
• liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.

Closing date: In order to streamline our recruitment process, we reserve the right to close this vacancy prior to the advertised closing date, once we have received a sufficient number of applications.

For further information, please see the attached job description.

About the Candidate

If you are a well organised person, who thrives in a busy working environment and have experience working in a GP surgery, we'd love to hear from you.

Candidates will not be considered without having worked in a GP practice.

• Adaptable and friendly, with strong administration, time management and organisational skills.
• An excellent communicator able to work in a confidential and discreet manner.
• Able to "think on their feet" in a busy working environment.
• Able to work hard and maintain a high level of attention to detail, when under pressure.
• Able to work as part of a multi-disciplinary team, as well as comfortable working independently.

Some flexibility is required as you will sometimes need to work additional or alternative hours to cover for colleagues.

About Us

Kingswood Medical Centre is a friendly practice, based in Basildon, and looking after 10,500 patients. We are part of Mid and South Essex ICB, and West Basildon Primary Care Network (PCN). The practice is committed to delivering high quality patient care which requires us to have a supportive and cohesive team. We are incredibly proud of how we provide care for our patients. We are rated as CQC Good and are a high QOF achieving practice.

We have good appointment access and a strong teamwork ethos that includes an established clinical and administrative team.

For further information, please visit our website: Kingswood Medical Centre

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.