Receptionist

West Suffolk Clinical Commissioning Group; Colchester; Hybrid; GBP 12,000 - 15,000; Part time

Job summary

West Suffolk Clinical Commissioning Group is inviting applications for a part-time Receptionist to join the team at the Rowhedge and University of Essex Medical practice location. The role is 20 hours per week across a minimum of 3 days, with flexibility to cover other shifts as needed to support the practice.

Key duties include booking appointments, greeting patients, handling queries from patients and external agencies, and updating patient records.

Qualifications

• Excellent communication and interpersonal skills are essential.
• Good IT literacy and experience handling information systems.
• Experience in busy reception/public environments and customer service is desirable.
• Maths and English at a good standard are required.

Responsibilities

• Booking appointments.
• Greeting patients.
• Answering queries from patients and outside agencies and signposting to staff.
• Updating patient records and processing correspondence.
• Liaising with patients using various communication methods.

Skills

Excellent communication skills

Strong IT skills

Customer service experience

Friendly and positive attitude

Education

GCSE Maths and English

Tools

EMIS (training provided)

Job description

About the Role

We have an exciting new opportunity for a Receptionist to join the team based in Rowhedge and the University of Essex Medical practice. The position is offered on 20 hours per week, with a minimum of 3 days. To be considered, you will also need to have flexibility to cover other shifts.

Responsibilities

Responsibilities will include (but not limited to):

• Booking appointments
• Greeting patients
• Answering queries from patients and outside agencies and/or signposting to appropriate members of staff
• Updating patient records, processing correspondence
• Liaising with patients using various different types of communication methods

We reserve the right to retract the advert if a suitable person is found before the end date.

About the Candidate

To be considered for this position, you must have the following:

• Excellent communication skills, written and oral
• Strong IT skills
• Experience of a busy reception/public environment/providing customer services
• Good standard of education including Maths and English
• Experience working within primary care desirable
• Experience of EMIS would be desirable, however full training will be given to a suitable candidate
• You will have a friendly and positive approach towards patients and other visitors either in person or over the telephone

About Us

We are a traditional GP practice that makes the care of our patients our first concern. We have a diverse practice population with significantly differing health needs split across 2 sites.

As practice, we have grown and evolved with time to meet the needs of our patients.

We have an inclusive collaborative culture as a practice which is reflected in our low staff turnover and high patient satisfaction levels.

Disclosure and Barring Service Check - basic

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for a basic Disclosure to be made to the Disclosure and Barring Service to check for any current or unspent criminal convictions