Receptionist/Administrator

West Suffolk Clinical Commissioning Group; Colchester; Hybrid; GBP 11,000 - 14,000; Full time

Benefits offered by this job

Competitive salary

Job summary

Mil Road Surgery is seeking a friendly, organised Receptionist/Administrator to join our busy reception team, covering both Mill Road and Bluebell Surgery. The role is 25.5 hours across four days: Tue 1:30pm–6:30pm, Wed 8:00am–2:00pm, Thu 1:30pm–6:30pm, Fri 8:00am–6:30pm with occasional overtime.

You will be the first point of contact for patients, handle calls and online enquiries, book appointments, and liaise with healthcare staff.

Qualifications

• Welcoming patients and visitors in a professional manner
• Strong IT and administration skills with a high level of accuracy
• Ability to work calmly in a busy environment
• Previous medical receptionist experience is an advantage, although full training will be given for the right candidate

Responsibilities

• Welcoming patients and visitors in a professional manner
• Answering the telephone and responding to online enquiries
• Liaising with other healthcare professionals in a pleasant manner
• Booking and amending appointments
• The ability to work under pressure and prioritise a busy workload

Skills

Customer service

Reception/administration

IT skills

Communication

Confidentiality

Team player

Tools

Microsoft Office

Telephone system

Appointment scheduling

Job description

About the Role

Mil Road Surgery is looking to recruit a friendly, organised Receptionist/Administrator to join our busy reception team working across both Mill Road and Bluebell Surgery. The hours will be a total of 25.5 hours over 4 days working the following:

• Tuesday1.30pm - 6.30pm
• Wednesday 8am - 2pm
• Thursday 1.30pm - 6.30pm
• Friday 8am - 6.30pm with the option to pick up overtime regularly.

The successful candidate will be the first point of contact to patients and visitors to ensure the smooth running of reception.

Key responsibilities will include:

• Welcoming patients and visitors in a professional manner
• Answering the telephone and responding to online enquires
• Able to demonstrate excellent communication skills both face to face and telephone
• Liaising with other healthcare professionals in a pleasant manner
• Booking and amending appointments
• The ability to work under pressure and prioritise a busy workload

About the Candidate

General practice is a fast-paced and often challenging environment, requiring a calm, professional and flexible approach. The ideal candidate will be reliable, adaptable and enjoy working as part of a team, with the flexibility to undertake additional overtime when available.

You will have the following experience and skills:

• Recognise the importance to work in a polite, confidential, discreet, sensitive and empathic manner
• Strong IT and administration skills with a high level of accuracy
• Ability to work in a calmly manner in a very busy environment
• Previous medical receptionist experiences an advantage, although full training will be given for the right candidate

About Us

We are a busy GP group with a total of over 22,000 patients over two sites in Colchester. We have been regularly voted top in the NHS patient survey for GP surgeries in Colchester.

Benefits include

• Competitive salary
• Further opportunities for future training and development.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.