Receptionist

Health Partners at Violet Melchett; Greater London; On-site; GBP 18,000 - 24,000; Full time

Job summary

Health Partners At Violet Melchett is seeking a hardworking receptionist to join our busy GP practice. The role combines front-desk reception with admin tasks, including handling calls, appointment requests and patient inquiries.

Experience in general practice or healthcare is welcomed but not essential. The successful candidate will support clinic staff, liaise with patients, hospitals and pharmacies, and work mainly from our Chelsea SW3 site with occasional work at Earls Court.

Qualifications

• Experience in customer service in a busy workplace.
• General practice or working healthcare.
• GCSEs in English and Maths (A-C)

Responsibilities

• Maintain the practice appointment system and diary.
• Process personal, telephone and online appointment requests.
• Answer incoming calls and transfer or handle requests as appropriate.
• Signpost patients to the correct service.
• Coordinate with administrative and clinical staff to support patient care.
• Assist the pharmacy team with repeat prescriptions as needed.
• Keep a clean, tidy and efficient workspace at all times.

Skills

Customer service

Communication skills

Telephone manner

Empathy

Proactive attitude

Education

GCSE English & Maths

Job description

We are looking for a hardworking, enthusiastic individual to join our team as a receptionist. Previous experience in General Practice is desirable (but not essential). However, if you do have experience, you may find this role easier if you had been in a patient facing role.

Main duties of the job

The role will be split between reception duties and administrative tasks including:

• Meeting and greeting patients
• Answering telephone calls from patients
• Processing repeat prescription requests
• Dealing with queries from patients and other service providers, ie hospitals and pharmacies
• Processing online requests from patients (Patchs)
• Other administrative duties associated with patient care

The successful candidate will have:

• Confident telephone manner
• Excellent communication skills; both written and verbal
• Extensive customer service experience
• Ability to work under pressure
• An empathetic nature
• A positive can-do attitude and willingness to learn
• Work harmoniously with patients and staff
• Be proactive in fostering a positive working environment

General practice experience is preferred but all candidates meeting the essential criteria above will be considered.

About us

Health Partners At Violet Melchett are looking to expand our friendly team of receptionist/administrators within our busy 10,900 patient GP practice. Alongside traditional GP services we offer a range of community services and activities so your job will be busy and varied. You will be based mainly at our newly refurbished premises just off the Kings Road, Chelsea SW3 but may at times be required to work in our Earls Court site.

Job responsibilities

The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

Maintainand monitor the practice appointment system

Process personal, telephone and online requests for appointments

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

Signpost patients to the correct service

Initiating contact with and responding to, requests from patients, team members and external agencies

Clinically code data on Systm1 where appropriate

Photocopy documentation as required

Data entry of new and temporary registrations and relevant patient information as required

Input data into patients healthcare records as necessary

Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team

Manage all queries as necessary in an efficient manner

Maintain a clean, tidy, effective working area at all times

Support all clinical staff with general tasks as requested

Action incoming emails and correspondence as necessary

Scan patient related documentation and attach scanned documents to patients healthcare records

Complete opening and closing procedures in accordance with the duty rota

As required support the pharmacy team in the management of repeat prescriptions, ensuring they are processed accurately and efficiently

Experience

• Experience working in customer service in a busy workplace
• General practice or working healthcare

Qualifications

• GCSE grade A to C in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.