Receptionist/Care Navigator

Pall Mall; Leigh on Sea; On-site; GBP 15,000 - 18,000; Part time

Benefits offered by this job

NHS Pension Scheme

Annual Leave: 25 days

Job summary

The Pall Mall Surgery in Leigh-on-Sea is seeking a proactive part-time receptionist to join our busy GP practice. You will be the first point of contact for patients, contractors and visitors, and you will handle general office tasks with a courteous, efficient approach.

You will contribute to a welcoming environment, support our clinical and administrative teams, and maintain patient records with accuracy. This role suits someone highly organized and a strong communicator.

Qualifications

• Front-desk reception duties in a busy GP practice.
• Strong communication and IT/admin skills.
• Ability to work confidentially and as part of a team.

Responsibilities

• Greeting and directing patients.
• Using eConsult system to route patients for care.
• Answering calls and enquiries from patients and external agencies.
• Booking appointments with correct clinicians and accuracy in records.
• Registering new patients and maintaining patient databases.

Job description

The Pall Mall Surgery has an opportunity for an enthusiastic and proactive receptionist to join our team on a part-time basis for 21.5 hours per week various shifts Monday - Friday., We are looking to appoint a receptionist to join our busy GP practice who will be the first point of contact for patients, contractors, and visitors as well as carrying out general office management tasks. You will be responsible for the general reception duties within the Practice and work with our established processes, policies, and procedures to provide a comprehensive high-quality service and deal efficiently and courteously with patient enquiries. You will receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way. You will provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy environment with a range of people and professions, as you will be working our clinical and administration teams. This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality.

• Greeting and directing all patients.
• Using eConsult system to digitally navigate patients for appropriate care.
• Using telephone system to assist patient and other outside agencies appropriately.
• Making appointments ensuring attention to detail in booking patient with correct clinician.
• Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
• Accepting letters, patient forms for completion (i.e. holiday cancellation forms), specimen bottles, etc.
• Advising patients of practice procedures.
• Registering new patients.
• Accurately maintaining patient database and records, photocopying, filing and scanning.
  General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:
• Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
• Experience of working with the general public, being sensitive and empathic in distressing situations.
• Ability to work as part of a team.
• Strong IT and administration skills, with a high level of accuracy and attention to detail.
• Previous medical or healthcare receptionist experience is desirable.
• Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
• All applicants should ensure that they live within reasonable commuting distance.
• We are a well-established GMS training practice of 6 partners, supported by a strong team of associate GPs, nurses, pharmacists and administrative staff, serving a growing list of 21,500 patients.
• Benefits include:
• NHS Pension Scheme
• Annual Leave: minimum 25 days FTE
• Disclosure and Barring Service Check Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.