Reception Manager

Harcourt Medical Centre; Kingswood; On-site; GBP 28,000 - 33,000; Full time

Job summary

Harcourt Medical Centre in the City centre is seeking a Reception Manager to lead the reception/admin team, ensuring a professional, safe, patient-centred service and supporting NHS objectives. You will provide visible leadership, manage appointments, and drive patient experience.

This 37.5-hour/week role requires some 08:00 starts and 18:30 finishes, with duties spanning safeguarding, staff development and engagement, and readiness for ongoing CQC inspections within a GP practice.

Qualifications

• Good standard of education (GCSE English and Maths).
• Evidence of continuing professional development.

Responsibilities

• Lead and manage the reception/admin team.
• Adhere to safeguarding policy at all times.
• Train and develop staff.
• Oversee operations and capacity.
• Ensure quality and compliance in service delivery.
• Improve accessibility, equality and inclusion.
• Support preparation for CQC inspections.
• Manage patient experience and engagement.

Skills

Leadership

Communication

NHS primary care operations

Data analysis

Education

GCSE English & Maths

Tools

SystmOne

Microsoft Office

Job description

Thisis an exciting and brand-new role within our City centre surgery. You will workwith an established multi-skilled reception team, administrative team,clinicians and Practice Manager to continue with the high quality, personallist centred care. You will be responsible for the patient facing element ofthe practice.

Main duties of the job

TheReception Manager is responsible for the day-to-day leadership, performance,development and operational management of the reception/Admin team. The postholder will ensure the delivery of a professional, efficient, safe andpatient-centred reception service across practice, supporting the practice inmeeting operational, contractual and patient care objectives.The Reception Manager will provide visible leadership to the reception team,ensuring high standards of customer service, effective appointment management,staff development, and compliance with practice policies and NHS requirements.The role will also support the practice's commitment to improving access,reducing health inequalities and ensuring services are accessible to allpatients. The postholder will also be the first line forcomplaints management and contribute actively to patient engagement through ourPatient Participation Group (PPG).

The role is 37.5 hours a week with some 0800starts and some 1830 finishes

About us

At HarcourtMedical Centre, we are dedicated to helping youreach your full potential, fostering confidence in your patient care and pridein your outcomes. Our goal is to be the preferred choice for both patients andstaff while we continually are evolving.We are in search of an individual who can share our vision forhigh-quality primary care, regardless of where you are in your career journey.Our partnership, led by five partners and a robust management team, catering toa diverse range of village, town and city demographics. Join us in shaping thefuture of health care delivery.

Job responsibilities

Dutieswill include:-

• team leadership and management
• Always Adhering to the practice safeguarding policy.
• training and staff development
• operational management
• capacity oversight
• quality assurance and compliance
• patient experience and service delivery
• accessibility, equality and inclusion
• Support the management team with preparation and ongoing compliance forCQC inspections.

Experience

• - Excellent communication and interpersonal skills.
• - Strong leadership and team management abilities.
• - Understanding of NHS primary care operations and patient access processes.
• - Knowledge of appointment systems and demand management.
• - Strong organisational and problem-solving skills.
• - Ability to analyse data and undertake audits.
• - Competent IT skills including Microsoft Office
• - Ability to prioritise workload and work effectively under pressure.
• - Clinical systems such as SystmOne.
• - Understanding of NHS primary care operations and patient access processes.
• - Experience of service improvement projects.
• - Knowledge of employment policies and HR processes.
• - Experience of rota management and workforce planning.
• - Understanding of health inequalities, reasonable adjustments and accessible communication requirements.

Qualifications

• - Good standard of education (GCSE English and Maths or equivalent).
• - Evidence of continuing professional development.
• - Previous experience of supervising or managing staff.
• - Experience of performance management, appraisals and staff development.
• - Experience managing customer facing services.
• - Experience of recruitment, induction and workforce management
• - Significant experience in a GP Practice reception or healthcare administration environment.
• - Experience managing patient-facing services.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£28,000 to £32,500 a yeardepending on experience