Part-Time Healthcare Receptionist & Care Navigator

West Suffolk Clinical Commissioning Group; Harleston; Remote; GBP 14,000 - 21,000; Part time

Job summary

Harleston Medical Practice in Harleston is seeking a friendly receptionist to join our team on a part-time basis, for 18 hours per week on Tuesday and Wednesdays. The pay will be from £12.71 per hour, based on experience.

The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

Qualifications

• Customer service/patient experience is desirable.
• Excellent communication skills are required.
• Ability to work as part of a team.
• Strong IT and administrative skills with high attention to detail.

Responsibilities

• Greeting and directing all patients.
• Making appointments.
• Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
• Advising patients of practice procedures.
• Registering new patients.
• Accurately maintaining patient database and records, photocopying, filing and scanning.

Skills

Customer service

Communication skills

Team player

IT skills

Job description

Harleston Medical Practice in Harleston is seeking a friendly receptionist to join our team on a part-time basis, for 18 hours per week on Tuesday and Wednesdays. The pay will be from £12.71 per hour, based on experience.

The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.