Receptionist

THE PIG; Swanage; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Free staff stays (B&B)

Food & drink discount 35%

Annual holiday increase to 33 days

Take home goods at cost price

Help@HandGP/Physio/Counselling access

Job summary

THE PIG - on the Beach in Studland, near Swanage, is seeking a Receptionist to join the front of house team. You will be the first and last face guests see, ensuring a warm welcome and high standard of service. The role covers calls, emails, and cross-department coordination, with full training provided.

Hours are 32 per week over 4 days, with an OTE of £13.86 per hour inclusive of trunk. Perks include free staff stays, food and beverage discounts, holidays increases, and access to health and

Qualifications

• Experience in a similar receptionist role is desirable.
• Excellent communication and guest-service skills are essential.
• Training will be provided to support your role.

Responsibilities

• Be the first point of contact for hotel guests at the front desk.
• Answer incoming calls, respond to emails, and coordinate with hotel departments.
• Maintain high standards of service and attention to detail.

Skills

Customer service

Communication

Hospitality

Tools

Opera Fidelio

Job description

Location: THE PIG - on the Beach, Studland, Swanage, BH19 3AU

Salary: OTE £13.86 per hour inclusive of tronc

Hours: 32 hours per week over 4 days

We are currently looking for a customer focused Receptionist to join our front of house team.

The front desk at THE PIG is essentially the hub of the hotel, being the first and last face our restaurant and hotel guests see. First impressions are everything and we want our guests to have the best first impression possible.

As Receptionist you will be a first point of contact for our hotel guests. We are looking for someone who loves to make guests smile every day and has high standards of service and great attention to detail.

Communication is key, as you will be required to answer incoming calls, respond to emails, and maintain constant channels of communication with all departments in the hotel.

Experience within a similar role and knowledge of Opera Fidelio is beneficial but not essential as full training will be provided.

We are dedicated to making THE PIGs an inspiring, exciting, and fun place to work and in return for your hard work you can expect something a little different:

• Staff stays - free B&B.
• 35% discount on food, beverages & treatments.
• Annual holiday increase (up to 33 days)
• Take home goods - cost price.
• Free access for you and your family to an on-demand GP, Physiotherapy, and counselling services through Help@Hand.
• A range of learning & development courses.
• Anniversary vouchers - dinner with wine for 2.

To view our full range of perks, visit our 'What we can do for you' section on our career's webpage: jobs.thepighotel.com

Home Grown Hotels is committed to encouraging equality, diversity, and inclusion. We ar em an equal opportunity employer and will not discriminate against candidates based on any of the protected characteristics set out in the Equalities Act 2010.

Location: THE PIG - on the Beach, Studland, Swanage, BH19 3AUSalary: OTE £13.86 per hour inclusive of troncHours: 32 hours per week over 4 days We are currently looking for…