Receptionist | Bank/Relief

Silvercrest Care; Swansea; On-site; GBP 12,000 - 17,000; Part time

Job summary

Silvercrest Care is seeking a friendly, organised Receptionist to join our administration team at Cwrt Enfys on a bank basis. You will welcome visitors, manage calls, support admin, and help maintain accurate records, ensuring a smooth, welcoming reception for residents, families and professionals.

The ideal candidate will be approachable, with strong communication and organisational skills, attention to detail, the ability to multitask and use basic IT systems; flexibility and reliability are

Qualifications

• Previous administrative or reception desk experience
• Excellent communication and interpersonal skills
• Good attention to detail and accuracy
• Ability to multitask and prioritise
• Confident with basic IT systems

Responsibilities

• Providing a warm, professional welcome to all visitors, relatives and professionals
• Answering and managing telephone calls promptly and courteously
• Supporting general administration to a high and accurate standard
• Typing correspondence and taking meeting minutes as required
• Maintaining accurate digital and paper records, ensuring filing is timely, well-organised, secure, and easily accessible
• Supporting staff with printing, photocopying and documentation requests
• Assisting with ordering supplies and maintaining stock levels
• Ensuring post is distributed to residents and outgoing mail is managed daily
• Supporting training coordination and maintaining accurate training records
• Assisting the Business Administrator during periods of absence
• Helping maintain a tidy, professional and welcoming reception area

Skills

Communication

Verbal and Written Skills

Job description

Receptionist (Care Home) | Bank/Relief

The first impression of care starts with you.

At Silvercrest, every interaction matters. Our reception is more than a desk; it is the welcome, reassurance and first connection for residents, families and visitors.

We are looking for a friendly, organised and professional Receptionist to join our administrative team at Cwrt Enfys, on a bank basis. This role is key to ensuring the home runs smoothly and that everyone who walks through our doors feels valued and supported.

Your role in supporting a welcoming home

You will help create a positive and well-organised environment by:

• Providing a warm, professional welcome to all visitors, relatives and professionals

• Answering and managing telephone calls promptly and courteously

• Supporting general administration to a high and accurate standard

• Typing correspondence and taking meeting minutes as required

• Maintaining accurate digital and paper records, ensuring filing is timely, well-organised, secure, and easily accessible

• Supporting staff with printing, photocopying and documentation requests

• Assisting with ordering supplies and maintaining stock levels

• Ensuring post is distributed to residents and outgoing mail is managed daily

• Supporting training coordination and maintaining accurate training records

• Assisting the Business Administrator during periods of absence

• Helping maintain a tidy, professional and welcoming reception area

About the role

What we are looking for

• A warm, approachable and professional manner

• Strong communication and organisational skills

• Good attention to detail and accuracy

• Ability to manage multiple tasks and prioritise effectively

• Confidence using basic IT systems

• A flexible and reliable approach to work

What you can expect from us

• A supportive and inclusive team environment

• Opportunities to learn and develop administrative skills

• Access to training and ongoing support

• A role where you contribute to the smooth running of a high-quality care service

• The opportunity to make a positive difference to resident and family experience

Why Silvercrest?

Because we know that great care is supported by strong systems and positive first impressions. Your role will help ensure our home remains welcoming, organised and focused on what matters most – our residents.

**Whilst we welcome applications from people from diverse backgrounds, all applicants must be able to meet the requirements of the role, including working the advertised shifts and undertaking the duties of the role safely, appropriately and competently.

About the company

At SilverCrest we provide the highest quality of care in specially-designed care homes across South Wales. Each of our homes is a real community where residents’ health and well-being are the top priority.

Our staff are caring, respectful and dedicated professionals who share our vision of providing a safe and happy environment. Our residents have the freedom to live as independently as they like, whilst having access to the highest quality care at all times.

We invest in our people as they are paramount to running a successful care home so we have an attractive employee package. Our ethos is to provide quality care, and ensuring that privacy, dignity, and choice for our residents is at the heart of everything we do.

Required Criteria

Desired Criteria

• Previous administrative or reception desk experience

Skills you'll need

• Communication
• Verbal and Written Skills