Receptionist - Bank

Welford Healthcare Ltd; Dorchester; On-site; GBP 1,444,516 - 2,057,342; Part time

Benefits offered by this job

Comprehensive induction programme

Ongoing training and development

Workplace pension

Free on-site parking

Job summary

Welford Healthcare Ltd in Dorchester is seeking a Receptionist for Somerleigh Court Care Home, responsible for providing a warm and professional service to visitors and callers. The ideal candidate must possess strong communication skills and a friendly demeanor, demonstrating a passion for customer service.

Key responsibilities include ensuring a welcoming environment, supporting the Home Manager, and maintaining professional interactions. Benefits include comprehensive training, pension, and free on-site parking.

Qualifications

• Warm, friendly, sensitive, and approachable nature is essential.
• Ability to maintain professional composure at all times.
• Experience in admin/reception capacity is required.

Responsibilities

• Provide a professional meet & greet service to all visitors and callers.
• Maintain a welcoming reception area and surroundings.
• Collect and report customer feedback to the Home Manager.

Skills

Strong written and verbal communication skills

Excellent listening skills

Computer literate

Education

Educated to GCSE level or higher

Tools

Excel

Word

Job description

Receptionist

Salary: £12.71 per hour

Hours: Bankhours – to cover holidays or sickness

About the Role as the Receptionist

At Somerleigh Court Care Home, we are looking for someone with a naturally warm, friendly, sensitive, and approachable nature with confidence in their abilities. The ideal candidate will be an excellent listener with strong written and verbal communication skills.

As the Receptionist, you will provide a professional and friendly ‘meet and greet’ service within the Care Home. You will be driven by a real passion for providing excellent customer service.

You will ensure all visitors and callers are greeted in a timely manner with a real focus on putting the customer first at all times. You will also support the Home Manager with administrative activities which focus on providing excellent customer service throughout the Home.

Responsibilities of the Receptionist

• Act as the 'champion' and 'face of the home' providing a professional meet & greet service to all visitors and callers ensuring they are treated in line with the company values at all times.
• Ensure the reception area and areas around the home are well maintained and welcoming.
• Collect and report all customer feedback to the Home Manager and offer recommendations for improvements.
• Build strong relationships with the Home Manager, staff, residents and their families to promote a positive environment in the Home.
• Support the Admin Manager with their duties and cover when they are on annual leave.

Education, Skills and Experience

We are looking for someone with a naturally warm, friendly, sensitive and approachable nature with confidence in their abilities. The ideal candidate will be an excellent listener with strong written and verbal communication skills as well as being computer literate and able to use IT systems.

• Educated to GCSE level or higher
• Experienced in working in an admin/reception capacity
• Experienced in working in a commercial mindsetd>
• Able to maintain professional composure at all time
• Action orientated with a passion for working in an effective and timely manner
• Knowledge of Excel and Word an advantage

Benefits

• Comprehensive induction programme
• Ongoing training and development
• Workplace pension
• Free on-site parking