Reception

Isle Court Care Home; Shrewsbury; Sur place; GBP 18 000 - 24 000; Plein temps

Résumé du poste

Isle Court Care Home is seeking a friendly receptionist to welcome visitors, manage communications, and support administrative tasks. You will be the first point of contact for guests and residents, ensuring a professional and warm reception.

The role involves handling calls, messages, and inquiries, relaying information to care staff, and maintaining accurate visitor records. It also includes basic scheduling and ensuring a neat front-of-house area.

Qualifications

• Well-organized and professional with a courteous, caring approach.
• Excellent communication skills for residents, families and staff.
• Ability to manage multiple tasks efficiently in a busy reception.

Responsabilités

• Serve as first point of contact for visitors, residents and families.
• Handle calls, messages and enquiries and relay information to staff.
• Perform general admin tasks and maintain visitor records.
• Keep reception and foyer tidy, presentable and professional.

Connaissances

Well-organized

Professional

Courteous

Caring

Excellent communication

Multi-tasking

Description du poste

We are looking for a receptionist to be responsible for welcoming visitors, managing communications, supporting administrative tasks, and maintaining a professional, friendly reception environment.

Key Responsibilities

Visitor and Resident Interaction

You will serve as the first point of contact for visitors, residents, and families. Ensure guests feel welcome and happy and greeted in a friendly manner. You will also show prospective residents and their families around the home

Telephone and Communication Management

You will be expected to handle incoming calls, messages, and enquiries, ensuring they are dealt with efficiently and professionally. You will relay important information to care staff or management and follow up on enquiries

Administrative Duties

The role involves general administrative tasks, photocopying, scanning, maintaining records of visitors, updating contact lists, and preparing documentation such as meeting minutes . You will also assist with scheduling appointments and coordinating deliveries to ensure smooth operations

Reception Area Management

You will be responsible for keeping the reception and foyer areas tidy, organized, and presentableat all times. and maintaining a professional appearance of the front-of-house area.

Skills and Qualities Required

You need to be well-organized, professional, courteous, and caringwith excellent communication skills, a genuine interest in residents’ well-being, and the ability to manage multiple tasks efficiently

In essence, we want you to assist in communication between residents, families, and staff, ensure the reception area is welcoming and functional, and provides essential administrative support.

This role is vital for creating a positive first impressionand maintaining smooth day-to-day operations within the care home and part of your role will be to promote the home and encourage positive feedback