Receptionist - Band 2 - Louth Outpatients

United Lincolnshire Teaching Hospitals NHS Trust; Louth; Sur place; GBP 23 000 - 28 000; Plein temps

Résumé du poste

United Lincolnshire Teaching Hospitals NHS Trust is recruiting a Receptionist (Band 2) to support outpatient clinics at Louth. The role covers 16–17 hour posts with flexible working options, including full time, part time and job share, across Louth Outpatients.

You will welcome patients, check them in, maintain records and provide essential administrative support to clinical teams, ensuring a smooth, patient-centred experience across sites within Lincolnshire.

Qualifications

• Experience of working in a customer care or reception environment.
• GCSE Maths and English at grade C or above (or equivalent).
• CLAIT or European Computer Driving Licence or equivalent.

Responsabilités

• Greet and check in patients attending outpatient clinics.
• Provide directions and signpost patients to services such as pharmacy.
• Support car parking and Blue Badge registration where required.
• Update patient details accurately on Trust systems.
• Complete clinic e-outcoming (cash up) in line with SOPs.
• Circulate clinic lists to relevant teams and escalate issues as needed.
• Deliver a professional, compassionate, patient-centred service at all times.

Connaissances

Customer care

Formation

GCSE Maths and English (Grade C or above)

CLAIT / European Computer Driving Licence

Description du poste

Main area Administration Grade NHS AfC: Band 2 Contract Permanent Hours

• Full time
• Part time
• Job share
• Flexible working

17 hours per week (16 and 17 hour posts) Job ref 357-LN-50-26-PSH1-S

Employer United Lincolnshire Teaching Hospitals NHS Trust Employer type NHS Site Louth County Hospital Town Louth Salary £25,272 per annum, pro rata for part time Salary period Yearly Closing 29/10/2026 23:59

Receptionist - Band 2 - Louth Outpatients

NHS AfC: Band 2

We recognise that outstanding care can only be delivered through our people. We want to attract people who can help us deliver our vision. We want in return to help people achieve what they wish in their careers in the NHS at ULTH.

We are always keen to welcome highly skilled, committed and compassionate individuals to our hospitals - people who put patients at the heart of everything they do and are ready to help us achieve our vision.

Our Group values guide everything we do. They are:

• Compassionate - We care about people - Compassionate is the act of showing empathy, kindness, and respect to others, recognising their individual needs and circumstances. It involves listening, understanding, and supporting others in a way that makes them feel valued, safe, and cared for.
• Collaborative - We work together as a team - Collaborative is working inclusively and respectfully with others to achieve shared goals. It involves open communication, valuing diverse perspectives, and building trust to create a supportive and effective team environment.
• Innovative - We strive to improve - Innovative is the process of exploring new ideas, approaches, and technologies to improve care, services, and working practices. It involves creativity, curiosity, and a willingness to take risks in a safe and supportive environment.

If you believe in them too, then you are ready to join the ULTH team.

We’ve taken great pride in building working environments where staff always feel valued, cared for and part of a team. Without doubt this is a challenging yet very rewarding job that is at the centre of health and care in Lincolnshire - making a positive difference to our patients.

Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £710 million (22/23) and we employ nearly 8,600 people.

Our Group Board have recently agreed a new vision statement – “Caring and building a healthier future for all” – stating their ambition for our Trust and the wider group to be among the best.

We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.

Our latest CQC report increased our ratings for being effective and well-led from ‘Requires Improvement’ to ‘Good’. Our rating for caring remained as ‘Good’.

This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated.

So,what is in it for you?

• Flexible working: Depending on the needs of your role, we will consider requests for flexible and/or part-time working for whatever reason you should need it. We recognise flexible working will not look the same for everyone, because it depends on the nature of the role and the needs of the individual.

Types of flexibility could include:

• Part-time - less than 37.5 hours per week.
• Off-site/remote working - working from home or other sites for part or all the week.
• Compressed hours - usually full-time hours but over fewer days or shifts.
• Staggered hours - having different start and finish times.
• Set shift patterns - to allow for predictability
• NHS Pension:A generous and flexible pension scheme with contributions from us as your employer fully protected against inflation and guaranteed by the government
• Annual Leave: Starting at 27 days a year, rising to 33 days after 10 years plus eight bank holidays (for staff covered by Agenda for Change) For Medical Workforce positions (Consultant and Specialty Doctor), the full-time entitlement commences from 32 days per annum. For all other Medical Workforce positions, the full-time entitlement commences from 27 days per annum.
• Bank working:The chance to work extra hours at enhanced rates and we will pay you weekly too, ideal if your income needs a quick boost.

In addition, there ismore.

• Family & Childcare: Including on-site nurseries at Lincoln County Hospital and Pilgrim Hospital Boston, maternity, paternity, adoption & shared parental leave following a set period of employment.
• Health & Wellbeing :including counselling, mental health first aid, physiotherapy, eye tests.
• Learning & Development including Lincolnshire Talent Academy, leadership training, medical education, clinical education, Lincolnshire clinical research
• Financial support and benefits including Cycle2Work, car lease scheme, home electronics. Free on-site parking and free tea and coffee and the ability to save and borrow through your salary.
• Rewards & Recognition including staff awards, long service awards, retirement awards, examples of excellence and staff lottery.

Enjoy a better quality of life in one of the UK’s most welcoming counties. Whether you’re taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family, Lincolnshire welcomes everyone. Discover a range of rewarding health and social care careers in a county that’s friendly, fascinating, affordable and brimming with everything you need to live a happy life.

Job overview

United Lincolnshire Hospitals NHS Trust is looking to recruit friendly, organised and patient‑focused Receptionists (Band 2) to support the smooth running of outpatient clinics across several Trust sites.

This is a key front‑facing role where you will be the first point of contact for patients, carers and visitors, helping to ensure a positive and well‑organised clinic experience.

Locations

Louth Outpatient Reception – Post 1 - 16 hours (0.43 WTE). Post 2 – 17 hours (0.45 WTE) pattern for both posts to be confirmed at interview, but will be between Monday to Friday 08:30-17:00.

Main duties of the job

As a Receptionist, you will play a vital role in supporting outpatient clinics by welcoming patients, checking them in for appointments, maintaining accurate patient records, and providing essential administrative support to clinical teams.

You will work closely with clinicians, clinic coordinators and wider administrative teams to ensure clinics run efficiently and patients feel supported and informed throughout their visit.

Key Responsibilities

• Greet and check in patients attending outpatient clinics
• Provide directions and signpost patients to services such as pharmacy
• Support car parking and Blue Badge registration where required
• Update patient details accurately on Trust systems
• Complete clinic e‑outcoming (“cash up”) in line with agreed procedures
• Assist with administrative tasks such as chasing missing notes, arranging porters and distributing clinic information
• Escalate any clinic issues appropriately to supervisors or coordinators
• Deliver a professional, compassionate and patient‑centred service at all times

Working for our organisation

Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service.

United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, after demonstrating evidence to significant teaching commitment. From now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust.

Pilgrim Hospital is situated in beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.

Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.

Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county.

This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations.

The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).

Detailed job description and main responsibilities

To check in patients attending clinics and ensure they are directed to the correct area.

To support with car parking and Blue Badge registration, where required.

To update patient details on Trust systems, where required, to ensure information is accurate and up to date.

3. Clinic “Cash Up” / Outcoming

To complete clinic e-outcoming (“cash up”) in line with agreed SOPs, to ensure clinic activity is recorded correctly and so any required actions (e.g. letter production and follow up bookings) can be followed up by the Patient Service Hub.

4. Administrative Support to Clinics

To support with locating and chasing missing patient notes to avoid delays to clinic flow, if required.

To request porters when required to support patient access to clinics, when required.

To circulate clinic lists to relevant teams in line with clinic requirements.

To elevate any issues that may impact clinic running to the relevant supervisor or clinic coordinator for escalation support.

To follow Trust processes and procedures to maintain safe, efficient and consistent clinic operations.

5. Liaison with Others

To liaise with patients (or their representatives) and clinicians in clinic settings.

To liaise with other Trust administrative staff (e.g. Patient Service Hub; Care Group administrative staff) when required, either in a face-to-face capacity, or via other communication channels (e.g. Microsoft Teams).

6. Training and Development

To attend training relevant to the post and the Trust’s mandatory training.

Person specification

Qualifications

• GCSE (Grade C or above) in Maths and English (or equivalent qualification) OR NVQ Level 2 in relative subject, i.e. Customer Care skills or Administration (or equivalent qualification) or at least working towards.
• CLAIT or European Computer Driving Licence or equivalent.

Previous Experience

• Experience of working in a customer care or reception environment.

Evidence of Particular: - Knowledge - Skills - Aptitudes

• Ability to evidence/demonstrate key values and behaviours in line with the Trust framework: Patient Centred Safety Compassion Respect and Excellence
• Ability to prioritise and organise own workload.
• Good written and verbal communication interview.
• Be accurate and pay attention to detail in work produced.
• Awareness and Knowledge of the dignity in care agenda.

ULTH recognises that everyone is different, and values the unique contribution that individual experiences, knowledge and skills make in delivering quality healthcare and becoming a model employer. We are committed to transforming our organisational culture by actively committing to implementing the Trust Single Equality Scheme, and other policies, such as the Dignity in Care policy and the Dignity at Work policy. We will continue to promote equality and challenge discrimination in all service provision, recognising and meeting the needs of the diverse communities we serve. We will strive to provide an environment in which people want to work and to be a model employer leading in good employment practice.

Due to the high volume of applications we receive, ULTH reserves the right to close this advert prior to the closing date.

All new employees will be subject to a charge for the DBS check that is required for the post. The Disclosure & Barring Service application form (formerly CRB) will be provided by ULTH and the fee will be deducted from your salary over a 3 month period.

Candidates are advised to read the attached guidance on using AI technology. When you complete your application, you are required to declare that the information in your application form is true and complete.

Please note, for applicants with previous NHS service: If successful at interview, we will initiate an Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR). This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement.

Employer certification / accreditation badges

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.