Receptionist - Band 2 - Lincoln Radiology

The Methodist Church in Britain; Wollaton; Sur place; GBP 20 000 - 23 000; Plein temps

Avantages offerts par ce poste

Weekend rotation

Résumé du poste

United Lincolnshire Hospitals NHS Trust is seeking a Band 2 receptionist in Radiology Reception to support outpatient clinics across multiple sites. You will greet patients, check them in, and ensure accurate data on Trust systems while handling cash-up procedures on a rotating weekend basis.

The role requires good data entry, communication, and a patient-centred approach, with focus on dignity and Trust values. Weekend cover and training are included.

Qualifications

• GCSE Maths and English at grade C or above, or equivalent, or NVQ Level 2 in customer care or administration, or working towards either.
• Experience of working in a customer care or reception environment.
• Good data entry and keyboard skills; high accuracy and attention to detail.
• Strong written and verbal communication; able to maintain dignity in care and respect Trust values.

Responsabilités

• Greet and check in patients attending outpatient clinics and direct them appropriately.
• Signpost patients to services such as pharmacy, parking, and Blue Badge registration.
• Update patient details accurately on Trust systems.
• Complete clinic e-outcome (cash up) procedures.
• Chase and locate missing patient notes.
• Request porters and circulate clinic lists to relevant teams.
• Distribute patient questionnaires as required.
• Escalate clinic issues to supervisors or coordinators.
• Communicate with patients, clinicians and other Trust staff to ensure smooth service.
• Provide a professional, compassionate, patient-centred service at all times.
• Attend mandatory Trust training and post-specific learning.

Connaissances

Data entry

Prioritisation

Communication

Accuracy

Attention to detail

Dignity in care

Patient-centred care

Trust values

Formation

GCSE Maths & English (C) or equivalent

NVQ Level 2 in customer care or administration

Outils

CLAIT / ECDL

Description du poste

This Band 2 receptionist post sits in Radiology Reception, supporting outpatient clinics for United Lincolnshire Hospitals NHS Trust across several sites. The work centres on greeting and checking in patients, keeping patient details accurate on Trust systems and completing the clinic cash-up. The role is front-facing and includes weekend working on a rotation of about one in five, with cover at JCH and Louth when needed. Customer care or reception experience is essential.

What the job involves

• Greet and check in patients attending outpatient clinics, directing them to the correct area
• Signpost patients to services such as pharmacy and support car parking and Blue Badge registration
• Update patient details accurately on Trust systems
• Complete clinic e-outcoming (cash up) to agreed procedures
• Chase and locate missing patient notes
• Request porters and circulate clinic lists to relevant teams
• Hand out patient questionnaires where required
• Escalate clinic issues to supervisors or coordinators
• Liaise with patients, clinicians and other Trust administrative staff
• Provide a professional, compassionate, patient-centred service at all times
• Attend training relevant to the post and Trust mandatory training

What’s required

Qualifications

• GCSE grade C or above in Maths and English, or equivalent, or NVQ Level 2 in customer care or administration, or working towards either

Experience

• Experience of working in a customer care or reception environment

Skills & knowledge

• Good data entry and keyboard skills
• Prioritise and organise own workload
• Good written and verbal communication
• Accuracy and attention to detail in work produced
• Awareness of the dignity in care agenda
• Demonstrate Trust values: patient centred, safety, compassion, respect and excellence

Other

• Weekend working on a rotational basis, about one in five

Nice to have

• CLAIT, European Computer Driving Licence or equivalent