Receptionist - Axess Sexual Health

The Methodist Church in Britain; Grimsby; On-site; GBP 14,000 - 19,000; Full time

Job summary

Liverpool University Hospitals NHS Foundation Trust is seeking a Receptionist for the Axess Sexual Health service, covering clinics in Liverpool city centre and the Birkenhead Medical Building. The role focuses on reception desks, checking patients in for appointments and handling basic triage where appropriate.

Shifts run from 8:30 to 19:00, Monday to Saturday, with the service moving to a new city centre site within the next year.

Qualifications

• GCSE or NVQ2 or equivalent experience.
• IT literacy.
• Clear communication and interpersonal skills.
• Ability to work effectively within teams.
• Ability to handle confidential information.

Responsibilities

• Checking patients into the system at reception desks for appointments.
• Supporting basic patient triage, including by telephone.
• Covering reception across Liverpool city centre and Birkenhead Medical Building.
• Working shifts between 8:30 and 19:00, Monday to Saturday, as service needs require.

Skills

IT literacy

Effective communication

Teamwork

Confidentiality

Planning & prioritising

Education

GCSE or NVQ2 or equivalent experience

Job description

A Receptionist post in the Axess Sexual Health service run by Liverpool University Hospitals NHS Foundation Trust, covering clinics in Liverpool city centre and the Birkenhead Medical Building. The role centres on reception desks, checking patients in for appointments and handling telephone triage. Shifts run between 8:30 and 19:00 across Monday to Saturday clinic days, and the service is moving to a new city centre site within the next year. Fit turns on IT literacy and GCSE or NVQ2 level, or equivalent experience.

What the job involves

• Checking patients into the system for their appointments at reception desks
• Supporting basic patient triage, including by telephone
• Covering reception across Liverpool city centre and Birkenhead Medical Building
• Working shifts between 8:30 and 19:00, Monday to Saturday, as service needs require

What’s required

Qualifications

• GCSE or NVQ2 or equivalent experience

Skills & knowledge

• IT literacy
• Effective communication and interpersonal skills
• Ability to work effectively within teams
• Ability to work in a confidential and sensitive manner
• Ability to plan, prioritise and schedule work

Other

• Self-motivated
• Able to work on own initiative
• Attention to detail

Nice to have

• Experience of using electronic patient record systems
• Experience of supporting basic patient triage
• Excellent customer service skills
• Proven knowledge of word processing, spreadsheet and email software