Receptionist at Care Site — Welcoming & Admin Pro

Cygnet; Birmingham; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Free meals on shift

NHS discount

Pension scheme

Job summary

Cygnet is seeking a receptionist at Wast Hills in Birmingham to warmly welcome visitors, support staff and people in our care, and ensure smooth front-desk operations. The role is 42 hours per week with daytime shifts.

You will greet guests, manage sign-in/out, answer calls, handle mail and room bookings, and assist the admin team with data entry and records while maintaining confidentiality.

Qualifications

• Experience as receptionist/administrator with customer focus.
• Organised, helpful and able to multitask.
• Computer literate including Windows, Word, Excel and Outlook.
• Good communication and confidentiality awareness.

Responsibilities

• Provide a welcoming reception experience for visitors, colleagues and service users.
• Be first point of contact for enquiries and create a professional impression.
• Greet visitors, sign in/out, and notify staff on arrival.
• Answer and screen calls, take accurate messages.
• Respond to general enquiries via phone, email and in person.
• Organise post, deliveries and courier packages, and support meeting room bookings.

Skills

Customer service

Multi-tasking

Computer literacy

Telephone etiquette

Education

GCSE Maths & English

Tools

Microsoft Office

Job description

Cygnet is seeking a receptionist at Wast Hills in Birmingham to warmly welcome visitors, support staff and people in our care, and ensure smooth front-desk operations. The role is 42 hours per week with daytime shifts.

You will greet guests, manage sign-in/out, answer calls, handle mail and room bookings, and assist the admin team with data entry and records while maintaining confidentiality.