Receptionist - Alton Community Hospital

The Methodist Church in Britain; Findern CP; Sur place; GBP 18 000 - 22 000; Plein temps

Avantages offerts par ce poste

Flexible working

Résumé du poste

Alton Community Hospital, operated by Hampshire and Isle of Wight NHS Foundation Trust, seeks a receptionist to be the first point of contact for patients, visitors and staff. Duties include switchboard, welcoming guests, room bookings, post handling and key control.

You will work Monday to Friday with alternating morning/afternoon blocks and must have right to work in the UK. The role emphasizes confidentiality and professional communication.

Qualifications

• GCSE level education or equivalent with numeracy and literacy.
• Experience in customer-facing reception or office environments.
• Keyboard skills and competent use of IT systems.

Responsabilités

• Answer telephone calls and operate the switchboard.
• Welcome and direct patients, visitors and contractors.
• Manage visitor sign-in procedures.
• Process incoming and outgoing post and parcels.
• Book meeting, consultation and clinic rooms.
• Issue, record and monitor building and parking keys.
• Monitor and order stationery and office supplies.
• Report building faults and escalate as required.
• Receive, send and respond to emails.
• Support the Site Manager with administrative tasks.
• Cover colleagues as needed when absent.

Connaissances

Communication

Microsoft Excel

Confidentiality

Teamwork

IT literacy

Formation

GCSE level or equivalent

Outils

Microsoft Office

IT systems

Description du poste

A receptionist post at Alton Community Hospital, run by Hampshire and Isle of Wight Healthcare NHS Foundation Trust, and the first point of contact for patients, visitors and staff. The work covers the switchboard, telephone enquiries, visitor sign-in, post, room bookings and key control across the hospital reception service. Hours are Monday to Friday, alternating each week between morning and afternoon blocks. The Trust cannot sponsor a Skilled Worker visa, so applicants must already have the right to work in the UK.

What the job involves

• Answer telephone calls, operate the switchboard and deal with queries courteously
• Welcome, assist and direct patients, visitors and contractors
• Manage visitor sign-in procedures
• Process incoming and outgoing post and parcels
• Book meeting, consultation and clinic rooms
• Administer and allocate parking permits
• Issue, record and monitor building keys
• Monitor and order stationery, hearing aid batteries and office supplies
• Report building faults to the relevant department and elevate where required
• Receive, send and respond to email
• Support the Site Manager with special projects and administrative tasks
• Work flexibly to cover colleague absences where appropriate

What’s required

Qualifications

• Good standard of education to GCSE level or equivalent, including numeracy and literacy

Experience

• Customer-facing reception or office experience with knowledge of administrative procedures
• Keyboard skills and competent use of IT systems

Skills & knowledge

• Effective written and verbal communication
• Proficiency in Microsoft Office, including Excel
• Knowledge of health and safety
• Professional, courteous and sensitive manner
• Maintaining confidentiality
• Accurate work both independently and as part of a team

Checks & eligibility

• Right to work in the UK at the time of application

Other

• Organised and approachable, able to communicate with a wide range of people

What’s offered

• Flexible working requests can be discussed at interview