Receptionist - Alton Community Hospital

Southern Health NHS Foundation Trust; Alton; Hybrid; GBP 22,000 - 25,000; Full time

Benefits offered by this job

Health service pension

Job summary

Southern Health NHS Foundation Trust in England is seeking a dedicated Receptionist to join the care team. As the first point of contact for patients, visitors and healthcare professionals, you will deliver a friendly, welcoming and efficient service.

You will support the hospital reception service with a range of duties including switchboard operation, directing calls, sign-in procedures, meeting bookings and general administrative support. A reliable and confidential approach is essential.

Qualifications

• Excellent communication and interpersonal skills.
• Good literacy, numeracy and IT skills.
• Ability to work confidentially and accurately.

Responsibilities

• Operate the switchboard and handle telephone enquiries.
• Welcome visitors and direct calls appropriately.
• Manage sign-in procedures and post handling.
• Arrange meeting and clinic room bookings.
• Provide administrative support and report building issues.

Skills

Communication

Customer service

IT skills

MS Office

Excel

Education

No specific degree required

Tools

Microsoft Office

Excel

Job description

We are looking for a caring, compassionate and professional Receptionist to join our team and make a real difference to people accessing our services. As the first point of contact for patients, visitors and healthcare professionals, you will provide a friendly, welcoming and efficient service while representing the Trust and its values.

You will support the smooth running of the hospital reception service, carrying out a range of reception and administrative duties. Responsibilities include operating the switchboard, handling telephone enquiries, directing calls, welcoming visitors, managing sign-in procedures, processing incoming and outgoing post, arranging meeting and clinic room bookings, reporting building issues and providing administrative support.

Working hours are Monday to Friday, alternating weekly between 08:00-12:00 and 13:30-17:30.

The successful candidate will be organised, approachable and able to communicate effectively with a wide range of people. You will have good literacy, numeracy and IT skills, including experience using Microsoft Office applications and Excel. A professional, courteous and sensitive approach is essential, along with the ability to maintain confidentiality and work accurately both independently and as part of a team.

Please note: The Trust is unable to offer Skilled Worker visa sponsorship for this post. Applicants must have the right to work in the UK at the time of application.