Receptionist/Administrator - Central Lakes Medical Group

The Methodist Church in Britain; Glasgow; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Flexible hours

Training & development

Social events

Staff wellbeing focus

Job summary

Cumbria Health's Central Lakes Medical Group is seeking a receptionist and administrator to join the front desk at Ambleside Health Centre with occasional cover at other CLMG sites. This part-time role (24.5 hours) involves greeting patients, managing appointments and calls, and supporting clinical staff with confidential records.

Training will be provided for those new to reception; visa sponsorship is not available. Flexible hours and a friendly team environment are highlighted in the posting.

Qualifications

• GCSE English and Maths or equivalent.

Responsibilities

• First point of contact for patients arriving at the health centre.
• Arranging patient appointments and updating patients on changes.
• Taking and making calls; handling high call traffic and messages.
• Passing confidential patient information to clinicians.
• Watching patients waiting to be seen and alerting staff if needed.
• Alerting emergency services in an emergency when required.
• Scanning patient data into electronic records and filing.
• Carrying out equipment checks and reporting issues.
• Sorting mail, processing outgoing mail and deliveries.
• Opening and closing premises and checking the phone system.
• General administration and data entry; supporting workflow.
• Liaising with multi-disciplinary teams; covering CLMG sites occasionally.

Skills

IT skills

Oral communication

Telephone manners

Organisation

Time management

Accuracy under pressure

Education

GCSE English and Maths

Job description

Cumbria Health's Central Lakes Medical Group seeks a receptionist and administrator based mainly at Ambleside Health Centre, with occasional cover at other sites. The work is front-line reception: greeting patients, handling appointments and calls, and supporting clinicians with confidential records and general administration. It is a part-time post of 24.5 hours a week, with some late shifts finishing at 18.30 on several days. Visa sponsorship is not available, and full training is given to those new to reception.

What the job involves

• First point of contact for patients arriving at the health centre
• Arranging patient appointments and telling patients of updates and changes
• Taking and making calls, handling heavy phone traffic, diverting calls and taking messages
• Passing confidential patient information to clinicians
• Watching patients waiting to be seen and alerting a professional if their symptoms worsen
• Alerting emergency services in an emergency and seeking help within the department
• Scanning patient data into electronic records and pulling, filing and photocopying paper records
• Carrying out equipment checks and reporting issues to the practice management team
• Sorting and distributing internal mail, processing outgoing mail and receiving deliveries
• Opening and closing the premises and checking the telephone system at the start of the day
• General administration, data entry and supporting practice workflow
• Liaising with multi-disciplinary teams and covering other CLMG sites occasionally

Qualifications

• GCSE English and Maths or equivalent

Skills & knowledge

• Intermediate computer skills
• Excellent oral and written communication
• Excellent telephone manner
• Excellent organisation and close attention to detail
• Prioritising and managing own workload to deadlines
• Working accurately and calmly under pressure

Other

• Positive, confident and friendly approach
• Good team player who is flexible
• Ability to build rapport and relationships at all levels
• Taking initiative
• Maintaining confidentiality of information
• Willingness to undertake further training

Nice to have

• Previous experience working within the NHS
• Previous reception or administrative experience
• ECDL or equivalent
• NVQ Business Administration

What’s offered

• Flexible opportunities in location, hours and working patterns
• Training and development
• Social events and a positive working environment
• Focus on staff wellbeing