Receptionist - Windermere

Cumbria Health; Cartmel Fell; On-site; GBP 12,000 - 18,000; Part time

Job summary

Windermere & Bowness Medical Practice, part of Cumbria Health, is seeking a reliable receptionist for 3 days per week, totalling 23.5 hours. You will be the friendly first point of contact for patients, handling queries, appointments and basic admin to keep the reception running smoothly.

You will need excellent communication, a polite telephone manner, and the ability to prioritise tasks in a busy NHS environment.

Qualifications

• Excellent communication skills and a friendly manner.
• Professional telephone etiquette and customer service focus.
• Ability to prioritise tasks and manage own workload in a busy reception.
• Positive, can-do attitude and teamwork with clinical staff.

Responsibilities

• Be the first point of contact for patients in person and by phone.
• Handle appointment bookings and basic administration.
• Maintain confidentiality and secure patient information.
• Support smooth running of the reception area and front desk operations.
• Ensure effective communication with clinical staff and colleagues.

Skills

Communication

Telephone etiquette

Time management

Positive attitude

Education

GCSE English & Maths

ECDL

NVQ Business Administration

Job description

Are you a people-person with excellent communication skills and a positive attitude?

Would you love the opportunity to work in one of the most beautiful locations in the UK, right in the heart of the Lake District, while being supported by a friendly and dedicated team?

Windermere & Bowness Medical Practice is looking for a reliable, enthusiastic Receptionist to join our fantastic team for 3days per week covering a Tuesday, Thursday and Friday.

As the welcoming face of our practice, you'll play a vital role in supporting patients and ensuring the smooth running of our busy reception service. No two days are the same, and you'll be part of a team that genuinely cares about delivering excellent patient care.

This is a part time post totalling 23.5 hours per week.

Please note that we are unable to offer an Employer Sponsored Visa for this role.

Main duties of the job

You will be the first point of contact for patients both face to face and on the phone dealing with queries and making appointments. You will also complete a range of administration tasks and communicate patient information with clinical staff. You will be responsible for the efficient running of the reception area at the Windermere and Bowness Medical Practice.

All staff are expected to work to Cumbria Health Values:

• Clinically focused - Our patients are at the heart of all we do
• Responsive - We listen and respond together
• One Team - Working together through strong partnerships
• Growth & Sustainability - With our strong roots we will continue to thrive and grow
• Communities - Connecting with communities to meet local needs
• High Standards - We strive for excellence in all that we do.

About us

Cumbria Health Limited - CHL places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC).

We provide primary health care services, both in and out of hours, across Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing.

Working for CHL can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be through training or social events.

Listen to your heart. Have the work life balance you'd love.

Job responsibilities

Thislist of duties and responsibilities, which follows, represents the broad rangeof tasks which may be required to be undertaken either routinely orperiodically. This list is notexhaustive and the role may include additional duties which are not listedhere.

1.Tobe the first point of contact for patients arriving at the Health Centre.

2.Processing confidential patient information to pass to Clinicians.

3.Open up the premises at the start of the day, set the alarm to day function, including checking the heating/air conditioning and panic alarms and make all necessary preparation to receive patients.

4.Contacting patients with appointment times.

5.Keep a watchful eye on patients waiting to be seen and in the case of worsening symptoms, alerting a relevant professional.

6.Alerting Emergency Services in the event of an emergency and/or gain help from within the department.

7.Gain an understanding of coordinating workload to capacity.

8.Carrying out equipment checks and reporting issues to the Practice Manager/Practice Co-ordinator.

9.Towork autonomously, managing own workload effectively referring to line manager when necessary.

10. Receive and make calls as required with the ability to handle heavy phone/patient traffic. Divert calls and take messages as appropriate. Ensure that the telephone system is operational at the beginning of each day.

11. Scanning and attaching patients data to patients electronic records.

12. Pulling, filing and photocopying of patient paper records.

13. Sort, screen and distribute incoming internal mail. Process outgoing mail following the procedure.

14. Securing premises at the end of the day ensuring the building is totally secured, internal lights are switched off and the alarm activated.

15. To adhere to all Cumbria Health Policies and Procedures

16. Participate and ensure own on-going development

17. Receiving all incoming deliveries, opening and distributing accordingly.

18. To maintain a high level of confidentiality and comply with the Data Protection Act. Be aware of the nature of information dealt with and work in a manner which ensures confidentiality and security

19. Undertake any other activities deemed appropriate and necessary by the organisation.

Person Specification

Knowledge

• Previous experience working within the NHS.
• Previous experience in a similar role.

Qualifications

• GCSE English and Maths Grade 4 or above (or equivalent).
• ECDL or equivalent.
• NVQ Business Administration.

Skills and Aptitudes

• Excellent oral and written communication skills
• Excellent telephone manner.
• Ability to prioritise & manage own workload.
• Friendly, helpful and can do approach.
• Ability to carry out work accurately to specified deadlines.
• Excellent organisational skills.Ability to work on own initiative.
• Able to work under pressure.
• Able to maintain a high level of confidentiality.

Personal Circumstances

• Positive.
• Confident.
• Well organised.
• Good team player.
• Flexible.
• Ability to build rapport and effective relationships at all levels.
• Demonstrate initiative.
• Ability to maintain workload in a sometimes busy and demanding environment.

Other Requirements

• Willingness to undertake further training.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.