Healthcare Front Desk & Admin - Flexible Hours

Cumbria Health; Ambleside; On-site; GBP 12,000 - 18,000; Part time

Job summary

Central Lakes Medical Group is seeking a friendly, professional Receptionist/Administrator to join our team. Working 24.5 hours per week, the role involves front-line reception, patient enquiries, appointments, telephone work and general admin.

Based at Ambleside Health Centre, with occasional work at Hawkshead and Coniston surgeries when needed, you will support clinicians and colleagues to provide a welcoming, efficient and high-quality service to our local communities.

Qualifications

• Excellent communication and interpersonal skills.
• Organised and able to manage a varied workload.
• Works well as part of a team.
• Committed to delivering outstanding patient care and service.

Responsibilities

• Be the first point of contact for patients arriving at the Health Centre.
• Process confidential patient information and pass to Clinicians.
• Open/close premises and ensure security at the start and end of the day.
• Arrange appointments and notify patients of updates and changes.
• Handle telephone calls and manage high patient traffic.
• Scan, file and attach patient data to electronic records.
• Maintain confidentiality and comply with Data Protection Act.
• Support the practice administration load and workflow.

Skills

Communication skills

Organised

Teamwork

Patient care focus

Education

GCSE English and Maths

ECDL

NVQ Business Administration

Job description

Central Lakes Medical Group is seeking a friendly, professional Receptionist/Administrator to join our team. Working 24.5 hours per week, the role involves front-line reception, patient enquiries, appointments, telephone work and general admin.

Based at Ambleside Health Centre, with occasional work at Hawkshead and Coniston surgeries when needed, you will support clinicians and colleagues to provide a welcoming, efficient and high-quality service to our local communities.