Care Navigator/Receptionist

The Methodist Church in Britain; Whitby; On-site; GBP 18,000 - 24,000; Full time

Job summary

Sleights and Sandsend Medical Practice seeks a receptionist to manage appointments, answer calls and in-person enquiries, and route messages to the clinical team and external services. The role covers both Sleights and Sandsend surgeries near Whitby, serving about 5,200 patients.

Experience with the public is essential; a health setting background is an advantage. The post requires accuracy, teamwork and the ability to follow procedures in a busy healthcare environment.

Qualifications

• GCSE level or equivalent is required.
• Experience of working with the general public.

Responsibilities

• Maintain and monitor the practice appointment system
• Process personal, telephone and online requests for appointments
• Answer incoming calls, transferring them or resolving the caller's request
• Signpost patients to the correct service
• Initiate contact with and respond to requests from patients, team members and external agencies
• Enter new and temporary registrations and patient information into healthcare records
• Direct requests such as SARs, insurance and solicitors' letters and DVLA forms to the administrative team
• Manage queries efficiently, including SystmOne tasks and emails
• Record the daily fridge temperature and monthly data logging on TeamNet
• Carry out system searches as requested
• Keep the reception area clean, tidy and effective, and monitor the reception area and notice boards
• Support clinical staff with general tasks as requested

Skills

Excellent written and oral comms

Strong IT skills

Clear, polite telephone manner

Office and Outlook

Time management

Interpersonal skills

Education

GCSE level or equivalent

Job description

This receptionist role at Sleights and Sandsend Medical Practice covers both its Sleights and Sandsend surgeries near Whitby, serving a list of around 5,200 patients. The postholder runs the appointment system, handles calls and in-person enquiries, and routes messages and information to the clinical team and outside services such as hospitals and community providers. Extra hours are sought some weeks to cover holidays and sickness. Experience of working with the public is essential; a health setting background is an advantage.

What the job involves

• Maintain and monitor the practice appointment system
• Process personal, telephone and online requests for appointments
• Answer incoming calls, transferring them or resolving the caller's request
• Signpost patients to the correct service
• Initiate contact with and respond to requests from patients, team members and external agencies
• Enter new and temporary registrations and patient information into healthcare records
• Direct requests such as SARs, insurance and solicitors' letters and DVLA forms to the administrative team
• Manage queries efficiently, including SystmOne tasks and emails
• Record the daily fridge temperature and monthly data logging on TeamNet
• Carry out system searches as requested
• Keep the reception area clean, tidy and effective, and monitor the reception area and notice boards
• Support clinical staff with general tasks as requested

Qualifications

• Educated to GCSE level or equivalent

Experience

• Experience of working with the general public

Skills & knowledge

• Excellent written and oral communication skills
• Strong IT skills
• Clear, polite telephone manner
• Competent in Office and Outlook
• Effective time management, planning and organising
• Good interpersonal skills

Other

• Works well as a team member and autonomously
• Problem solving and analytical skills
• Ability to follow policy and procedure

Nice to have

• Experience of administrative duties
• Experience of working in a healthcare setting
• Use of a clinical computer system