Receptionist/Administrator Apprentice

IPS International; Sittingbourne; Hybrid; GBP 14,000 - 17,000; Full time

Job summary

IPS INTERNATIONAL LIMITED is offering a Receptionist/Administration Apprentice role at Grovehurst Surgery. You will start with a salary of £15,600 in the first year, with potential increases as you gain experience and depending on age.

The role is a full-time 37.5-hour week apprenticeship with on-site training and a focus on front-d desk admin in a busy GP practice. You will learn through hands-on experience, study for the Level 3 Business Administrator standard, and participate in specialist

Qualifications

• GCSE Maths and English at grade 4/C or above.
• Excellent communication and organisational abilities are required.
• Willingness to learn and adapt in a healthcare setting.

Responsibilities

• Greet and assist patients in a courteous, professional manner.
• Answer phone calls and manage appointment bookings.
• Handle patient records and ensure accurate data entry.
• Provide administrative support to clinical and non-clinical staff.
• Maintain a clean and organised reception area.

Skills

Interpersonal Skills

Education

GCSE Maths and English (4/C or above)

Job description

Closes in 11 days (Sunday 27 September 2026 at 11:59pm)

Are you a hardworking, enthusiastic and dedicated individual looking to kickstart your career in healthcare administration? Join our friendly team at Grovehurst Surgery as a Receptionist / Administration Apprentice.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Hours The working hours can be 8am – 4pm or 9am – 5pm with an hours lunch.

37 hours 30 minutes a week

Monday 5 October 2026

Duration

1 year 6 months

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands‑on experience.

What you'll do at work

As a Receptionist/Administrator, you will play a vital role in ensuring the smooth operation of our practice. This is a fantastic opportunity to gain valuable experience in a supportive environment while working towards a recognised qualification:

Greet and assist patients with a friendly and professional manner.

Key Responsibilities

• Answering phone calls and managing appointment bookings
• Handling patient records and ensuring accurate data entry
• Providing administrative support to clinical and non-clinical staff
• Maintaining a clean and organised reception area

What We Offer:

• A supportive and friendly work environment
• Comprehensive training and development opportunities
• A chance to work with experienced professionals in a healthcare setting

Where you'll work

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face‑to‑face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best‑practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem‑solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
• For this Apprenticeship Standard, learners will have the opportunity to give focus on the knowledge, skills and behaviours of the standard that will allow for good business acumen, decision making and the understanding of tools and techniques in relation to time and project management. The completion of this Apprenticeship Standard will require monthly training visits from a qualified IPS Trainer to help support the apprentice. This will allow them to develop skills and progress the building of the apprentice portfolio to prepare the learner for End Point Assessment
• Delivery is primarily carried out through remote visits, but the trainer will visit the learner’s workplace quarterly and at the start of training to allow for a good working relationship between all parties for smooth delivery of the standard
• Upon successful completion, the learner will achieve the Level 3 Business Administrator Standard

Requirements

GCSE in:

Maths and English (grade 4/C and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Interpersonal Skills

Other requirements

There is a probationary period of 6 months within this role.

Enrolment onto your apprenticeship programme is subject to prior attainment checks, and your Personal Learning Record will be reviewed upon successful appointment. We are also obligated to follow the guidelines around eligibility, set out by the government apprenticeship funding rules. NB: Please include minimum qualifications (GCSE Maths and English grades) in your apprenticeship application. Tailor your application to the vacancy, dedicating 1-2 paragraphs for each question to demonstrate interest in the role and the company. **If you are unsuccessful, you will be automatically added to our Talentpool list, where future vacancies will be sent to you. If you would like to opt out of this mailing list, please select unsubscribe in the email.**

About this employer

We are a General Practitioners, who provide the best possible healthcare to all of our patient groups in an inclusive, caring environment and to treat all of our patients with dignity, respect, compassion and empathy.

• Upon successful completion of the apprenticeship, you will gain a wide range of skills and expertise in different areas of primary care
• Also opportunities to specialise in areas of interest

The contact for this apprenticeship is:

IPS INTERNATIONAL LIMITED

Mandy Rai

01634298808

The reference code for this apprenticeship isVAC2000052587.