Business Administrator Apprentice

Professional Training Solutions; Aldershot; On-site; GBP 15,000 - 20,000; Full time

Job summary

Professional Training Solutions in Aldershot is offering a Business Administration apprenticeship focused on client acquisition in the healthcare sector. Responsibilities include contacting care homes and NHS Trusts, maintaining client relationships, and managing a sales pipeline.

Successful apprentices may progress to permanent roles like Business Development Executive or Healthcare Administrator. The apprenticeship provides practical experience and a nationally recognized qualification.

Qualifications

• Proficient in Microsoft Office Suite and general IT skills.
• Strong organisational and time management abilities.
• Effective communication skills, both written and verbal.

Responsibilities

• Proactively contact potential clients to introduce services.
• Develop and maintain relationships with care homes and NHS.
• Generate leads and manage a healthy sales pipeline.

Skills

Willingness to learn

Organisational skills

Communication skills

Attention to detail

IT skills (Microsoft Office)

Education

Business Administrator Level 3 Apprenticeship Standard

Job description

What You Will Do

Key Responsibilities

• Client acquisition: proactively contacting care homes, NHS Trusts, private medical facilities, and potential service users to introduce the agency’s healthcare staffing or care services.
• Relationship building: following up on leads, generating new business inquiries, and converting cold prospects into active clients.
• Booking consultations: pitching services over the telephone and arranging face‑to‑face meetings or site visits for the agency’s management or recruitment team.
• Outbound calls (cold calling) to introduce the agency’s services to potential clients, healthcare professionals, and local organisations.
• Following up enquiries, building relationships with prospective clients, and helping to arrange appointments or care assessments.
• Generating and qualifying new leads, identifying opportunities for business growth, and maintaining a healthy sales pipeline.
• Guiding prospective clients through the onboarding process.
• Converting enquiries into new clients and building long‑term relationships that support the agency’s growth.
• Working toward agreed targets for lead generation, client acquisition, and business development activities.
• Maintaining accurate records of calls, leads, client information, and care documentation in the agency’s CRM and administrative systems.
• Supporting the coordination of care schedules and communicating with clients, families, and healthcare professionals.
• Attending training sessions, completing apprenticeship coursework, and developing both healthcare and customer service skills.
• Participating in team meetings and receiving ongoing support and mentoring from experienced colleagues.

Training will cover

• Communication and customer service skills
• Business development, lead generation, and sales techniques
• Healthcare administration and record keeping
• Safeguarding and confidentiality
• Health and safety and infection prevention and control
• Data protection and information governance
• Professional behaviours and teamwork

Qualification gained

• Business Administrator Level 3 Apprenticeship Standard

At the end of the apprenticeship, the apprentice will have gained a nationally recognised qualification, practical workplace experience, and the skills required to progress into roles such as Business Development Executive, Healthcare Administrator, Client Relationship Coordinator, or Recruitment and Sales Consultant within the healthcare sector.

Required Skills And Qualifications

• Willingness to learn and develop skills in a professional setting.
• Strong organisational and time management abilities.
• Effective communication skills, both written and verbal.
• Attention to detail and the ability to maintain accuracy in tasks.
• Proficient in Microsoft Office Suite and general IT skills.

Career progression

Successful apprentices will have the opportunity to secure a permanent position within the agency upon completion of the apprenticeship. The agency is committed to developing staff and, where performance and business needs allow, apprentices are often retained and given opportunities to progress within the organisation.

• Business Development Executive
• Senior Client Relationship Coordinator
• Healthcare Administrator
• Business Development Manager
• Recruitment and Operations Coordinator
• Team Leader or Office Manager

Apprentices who demonstrate strong performance in lead generation, client acquisition, and customer relationship management may take on increased responsibilities, including managing key accounts, developing business partnerships, mentoring new team members, and contributing to the agency’s growth strategy.

How To Apply

If you are enthusiastic, proactive, and eager to develop your career in business administration, we would love to hear from you. Please submit your CV outlining your interest and eligibility for this apprenticeship role.