Digital Support Apprentice

The Apprenticeship Guide; Moffat; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

7 weeks' annual leave (pro rata) + 10

Flexible working arrangements

Friendly team environment

Develop healthcare admin and digital

Job summary

Moffat Medical Practice seeks a Digital Support Apprentice to join a friendly team in Moffat. You will handle patient contacts and administrative duties, developing digital healthcare skills in a fast-paced GP setting.

You will work 30 hours per week as part of a supportive training programme with QA, gaining hands-on experience and a nationally recognised qualification at SCQF Level 6 upon completion.

Qualifications

• Apprenticeship entry in digital healthcare administration.
• Training provided with QA, mentor at work.
• Completion leads to a nationally recognised qualification at SCQF Level 6.

Responsibilities

• Act as the first point of contact for patients and healthcare professionals via telephone, email, and face-to-face interactions.
• Develop expertise in Vision, the clinical system used to manage patient records, appointments, prescriptions, medical histories, and clinical workflows.
• Support the accurate recording and maintenance of patient information.
• Process and manage inbound clinical correspondence using DOCMAN.
• Collaborate effectively with colleagues using Microsoft Teams and other digital communication tools.
• Assist with clinical administration tasks, including referrals through the Electronic Referral System (ERS).
• Support workflow management.

Skills

Friendly demeanor

Excellent communication

Organisational skills

Prioritise multitask

Team player

Resilient under pressure

Customer service focus

Good IT skills

Education

SCQF Level 6

Tools

Vision

DOCMAN

Microsoft Teams

ERS

Job description

• Apprenticeship - Advanced apprenticeship: level 3
• Moffat, Scotland, DG10 9JY

• 06/10/2026
• £14,040 per annum
• Apprenticeship - Advanced apprenticeship: level 3
• Moffat, Scotland, DG10 9JY

Digital Support Apprentice - Job Ref: Moffat DAS

Moffat Medical Practice is seeking a warm, approachable, and highly organized apprentice to join our friendly and supportive team in Moffat.

As the first point of contact for patients, you will provide a welcoming, professional, and efficient service both at the reception desk and through telephone and email communications. The role involves managing appointments, directing patients to appropriate services, and ensuring a positive patient experience throughout their interaction with the practice.

You will also be responsible for maintaining accurate patient records, processing prescriptions and referrals, managing clinical correspondence, and supporting the day-to-day administrative operations of the practice using a range of healthcare and digital systems.

This is an excellent opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and is committed to delivering outstanding patient care while working as part of a collaborative team.

Responsibilities

• Act as the first point of contact for patients and healthcare professionals via telephone, email, and face-to-face interactions
• Develop expertise in Vision, the clinical system used to manage patient records, appointments, prescriptions, medical histories, and clinical workflows
• Support the accurate recording and maintenance of patient information
• Process and manage inbound clinical correspondence using DOCMAN
• Collaborate effectively with colleagues using Microsoft Teams and other digital communication tools
• Assist with clinical administration tasks, including referrals through the Electronic Referral System (ERS)
• Support workflow management

You Will Bring These Skills

• Friendly, professional, and approachable manner
• Excellent communication and interpersonal skills
• Strong organisational skills with a high level of attention to detail
• Ability to prioritise workload and multitask effectively in a busy environment
• Positive team player with a collaborative approach
• Resilient and adaptable, with the ability to remain calm under pressure
• Commitment to providing exceptional patient care and customer service
• Good IT skills and confidence using digital systems

Working hours

30 hours per week

Benefits

• 7 weeks' annual leave (pro rata) plus 10 statutory holidays
• Flexible working arrangements to support a healthy work-life balance
• Friendly and supportive team environment
• Opportunity to develop valuable healthcare administration and digital skills within a modern GP practice

Future Prospects

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important Information

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.