HR Support Level 3 Apprentice

Worcestershire County Council; Redditch; Hybrid; GBP 14,000 - 17,000; Full time

Benefits offered by this job

Pension

Employee benefits platform

Employee Assistance Programme

Job summary

Worcestershire County Council is offering a Level 3 HR Support apprenticeship. You’ll gain hands-on experience in recruitment, HR administration, employee records and HR systems, supported by experienced colleagues.

The role includes 37 hours a week with on-site induction and training across Redditch and Bromsgrove. The apprenticeship runs for 14–18 months, includes time away for specialist HR training, and provides access to pension and employee benefits as well as an Employee Assistance

Qualifications

• GCSEs 3+ with grade 4/5 or equivalent.
• Interest in HR and customer service.
• Willingness to travel between Redditch and Bromsgrove.
• Apprenticeship lasts 14–18 months including endpoint assessment.

Responsibilities

• Support managers and employees with routine HR queries.
• Assist with recruitment, interview prep, HR letters, forms and reports.
• Use HR systems and support training administration within HR service delivery.
• Learn from experienced HR colleagues and apply apprenticeship learning in the workplace.

Skills

Customer care

Analytical skills

Logical

Creative

Initiative

MS Office

Education

GCSEs 3+ (4/5)

Tools

MS Office

Job description

Closes in 4 days (Wednesday 16 September 2026 at 11:59pm)

This is a great opportunity to gain hands‑on experience while working towards a recognised Level 3 HR Support apprenticeship. You will develop practical skills in recruitment,HR administration, employee records, HR systems, customer service and first line HR advice, all whilst being supported by experienced colleagues.

Wage: £15,392 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Pension; access to employee benefits platform and Employee Assistance Programme

Training course HR support (level 3)

Hours Office and home - days to be confirmed; induction will take place on-site over several weeks; Office address: Parkside Bromsgrove or Town Hall Redditch. 37 hours a week

Monday 12 October 2026

Duration 1 year 8 months

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands‑on experience.

What you'll do at work

The role will be very varied and will included:

• Supporting managers and employees with routine HR queries
• Helping with recruitment, interview, preparding HR letters, forms, reports and other documentation
• Using HR systems, supporting training administration and wider HR service delivery
• Learning from experienced HR colleagues and applying your apprenticeship learning in the workplace

Where you'll work

Town Hall
Walter Stranz Square
Redditch
Worcestershire
B98 8AH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

• Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
• Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
• Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
• Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
• Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
• Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
• Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

A 100% tailored training and assessment program will be delivered to support you throughout your Apprenticeship, (14 - 18 months including endpoint assessment) topics covered include –

Business and Customer Awareness

• Communication Skills
• Building a team
• HR legislation
• HR Functions, roles and plans
• Systems and processes
• Problem solving
• Change and improvement techniques
• HR base data and info
• Resilience

Requirements

GCSE in:

Minimum 3 GCSE, grade4/5 or above or equivalent; G (grade 4/C or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Customer care skills
• Analytical skills
• Logical
• Creative
• Initiative
• ICT Systems: Microsoft office

About this employer

Bromsgrove Distrct and Redditch Borough are neighbouring authorities with big ambitions, but each has their own distinct aims, policital priorities, customer needs, demographics and commitment to equality and divesity. By working together, both councils have successfully created a shared service workforce including a single management team and joint chief executive whilst maintaining their own unique identiites that are responsive to our customer needs. As a host authority the councils also collaborate closely with Worcestershire Regulatory Services and other partners, ensuring our residents receive top‑notch services link to WM jobs recruiter pages for more information https://www.wmjobs.co.uk/employer/eac76f53-5296-4786-b509-8161cab5a34b/bromsgrove-and-redditch-councils/hub

This role is expected to travel to different sites on occasion and applicants must be willing and able to travel to / between Redditch and Bromsgrove either using public transport or under their own steam.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition.This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme.You’ll need to meet the essential requirements to be considered for an interview.

The individual would gain the skills and knowledge to take on to their next role, either in business administration or HR.

The contact for this apprenticeship is:

MBKB LTD

0152764252

The reference code for this apprenticeship isVAC2000051190.