Receptionist/Administrator (23937)

Barnardo's; Birmingham; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Flexible working

Job summary

Barnardo's is seeking a full-time Receptionist/Administrator for Doddington Children Centre in Birmingham. The role is primarily based at reception with additional administrative duties, requiring proven office experience and strong IT skills.

You will handle calls, bookings, minutes, and maintain confidential records while working collaboratively with staff and partner agencies. The post offers a 36.25-hour week with flexible working arrangements where possible.

Qualifications

• Proven office experience and ability to work in a busy reception.
• Proficient IT skills including word processing, spreadsheets and databases.
• Experience dealing with the public and other agencies.
• Good numeracy and literacy, with data input and records maintenance.
• Able to maintain confidentiality and follow data protection guidelines.
• Team player with initiative and attention to detail.

Responsibilities

• Reception duties plus light administrative tasks.
• Health and safety checks on a daily/weekly basis.
• First aider and fire marshal responsibilities.
• Manage bookings for meeting rooms and respond to queries.
• Handle calls, voicemails and emails; process returns of IT equipment.
• Take minutes at meetings as required.

Skills

Office experience

IT literacy

Public & agency liaison

Numeracy

Literacy

Data entry

Confidentiality

Teamwork

Initiative

Attention to detail

Education

Tools

Word

Excel

Databases

Windows

Job description

Birmingham Forward Steps is a citywide service deliveredcollaborativelyby Birmingham Community Healthcare Trustworking alongsideBarnardo's, and other voluntary organisations, operated across 10 districts for children and their parents/ carers from shortly before birth up to the age of five. The service, commissioned by Birmingham council is designed to provide all families of pre-school children withaccessible,community-basedservices in their own homes, GP surgeries, children's centres and a number of othercommunityvenues such as places of worship or libraries, with extra helpavailableto those that need it.

Barnardo's is directly managing 4 of those districts and we are seeking to recruit 1 full time - 36.25 hours per week – Receptionist/Administrator for Doddington Children Centre.

This role will be mainly based on Reception with some additional administrative duties. Please refer to the addendum.

Experience/Skills

• Proven office experience.

• Proven experience of using IT packages including word processing, spread sheets, databases, Windows applications.

• Experience of dealing with members of the public and other agencies.

• Well developed numeracy and literacy skills

• Substantialexperience of IT systems including the use of word, Excel and database systems.

• Substantial experience of general office procedures.

• Substantialexperience of data inputting, maintaining records

• Able to maintain strict confidentiality and work within data protection guidelines.

• Able to work effectively as a member of a team and on own initiative.

• Able to work in a thorough and systematic way, paying attention to detail.

• Able to communicate effectively with staff, young people and visitors.

• Able to deal with constant interruptions from visitors, staff and young people.

• Able to prioritise own workload and meet tight deadlines.

Main duties & responsibilities include:

• Undertaking daily, weekly and monthly health and safety checks

• Required to be a certified First Aider and Fire Marshall

• Overseeing all bookings for meeting rooms and dealing with any queries that may arise

• Dealing with incoming phone calls/voicemails/emails and responding accordingly

• Returning IT equipment

• Taking minutes at line group meetings and at other meetings as required

This role may require you to travel independently across the District therefore you must be flexible and adaptable, particularly in relation to working hours and location.

Should you require any further information regarding this role, please email Shauvaughn Best, Recruiting Manager: [e-mail]

Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.

This role is based in West Midlandslocality, initially in Birmingham.

When completing your application please refer to your skills knowledge and experience in relation to the Person Specification, Job Description and Additional Information document. This should be done with an understanding of the context of the service described.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible