Emergency Call Handler

Birmingham Women’s and Children; Birmingham; Hybrid; GBP 26,000 - 27,000; Part time

Benefits offered by this job

Flexible working

Job summary

The Birmingham Women’s and Children’s NHS Foundation Trust is seeking a proactive administrator to join the KIDSNTS Intensive Care Transport Team. You will answer emergency calls, input patient data, and support the team to transfer children safely using Taurus and Lorenzo systems.

Based in the operations centre, you will work a 30-hour week on a 4-week rota, including days and nights, with flexible working. Training will be provided and you’ll contribute to vital paediatric transport services.

Qualifications

• GCSE Maths and English at grade C or above.
• NVQ level 2 in a relevant subject.

Responsibilities

• Answer emergency calls via a high‑tech switchboard and input live patient data.
• Input cot location figures and liaise with consultants and MDT.
• Record data in Taurus electronic patient record system.
• Provide admin support to enable safe patient transfers.
• Work 24/7 shifts on a 4-week rota, including 12h day and 11h night shifts.

Skills

Clear communication

MS Office

Team collaboration

Education

Maths GCSE

English GCSE

NVQ Level 2 in a relevant subject

Tools

Taurus

Lorenzo

Job description

Search through the open vacancies at Birmingham Women’s and Children’s.

This is YOUR place

• To be at the heart of brilliant care for women, children and young people.
• Where innovation, compassion, and opportunity meet to help transform lives.
• To make a unique impact from day one. As one of only two centres in the UK for women, children, and young people, this is where you can help bring prize-winning discoveries and game-changing innovations to life.
• To grow a thriving career and unlock your potential. Our unique and vast specialisms provide opportunities you won’t find anywhere else. No matter the career path you choose – you’ll have unwavering support for your ambition and a real investment in your learning.
• To discover a community of support. Where our strength comes from our people, who come from every walk of life and who work shoulder-to-shoulder across every discipline. Here, you’ll find a deep camaraderie and the support to take control of your career and find your passion – on the best days, and the toughest.

This is Birmingham Women’s and Children’s Trust.

This is your place, our place, the place.

Main area KIDSNTS Intensive Care Transport Team Grade NHS AfC: Band 3 Contract Fixed term: 12 months (End date: 3rd December 2027) Hours

• Part time
• Flexible working

30 hours per week (Unsocial hours) Job ref 284-26-8341733-DMUT

Site KIDSNTS Birmingham Children's Hospital Town Birmingham Salary £25,760 - £27,476 Pro Rata plus unsociable Salary period Yearly Closing 06/11/2026 23:59

Flexible working arrangements may be considered and discussions with the recruiting manager regarding this are encouraged.

Job overview

A dynamic, enthusiastic, confident and proactive individual who will be play an integral part in the KIDSNTS intensive Care Transport Team.
Answering emergency calls using a high tech switch board facility, taking the regional cot location figures, confidently talking to consultants and members of the MDT, conferencing people timely and efficiently, using a web data base to input ‘live’ essential patient information, registering patients on Taurus (electronic patient record system) and assisting the team with the administrative support they need to enable them to transfer patients safely.

Based in the busy operations centre, the post holder will be working closely with all grades of medic, nurses, administrators and other team members.
The post holder will be responsible for taking initial calls from doctors and nurses within the region. Customer service skill, IT skills and an ability to ‘think ahead’ is essential when taking calls, as is the ability to transfer information onto the database efficiently.
General office administration skills, assisting with preparation of all documentation and communication needs to meet service requirements.

All training will be given once in post.

The post holder will be required to work shifts to cover the 24/7 service, including 12 hour days shifts and 11 hour night shifts with periods of lone working. Duties are shared between the admin team on a 4 week rota.

Main duties of the job

Using a high tech switch board console efficiently and with confidence.

Accurate recording of emergency telephone referrals of critically ill children and babies.

Confidently speak to all members of the multi-disciplinary team

Prepare and chair daily team handover meetings and take minutes.

Develop and maintain close collaborations with other teams and hospitals.

To track the team’s current position and journey progress ensuring communication at all times. Efficient conference calling is paramount to the service, ensuring clear and concise communication throughout the process.

To personally ensure that all documentation is scanned to the database and hospital systems before the shredding of notes in accordance to the trust’s strict governance policies.

Participate in and become a competent user of Lorenzo and its use to support the service.

Assist the team in producing activity, audit and outreach reports.

Maintain contact information for team members ensuring smooth, efficient and professional communication always.

Responsible for maintaining equipment and stock. To collect mail, distribute
accordingly, organise courier deliveries for transport equipment as required

Ensure the Team Leader on shift is informed of any service issues as well as Identifying. Report any health and safety issues to the management team and appropriate department.

Any other office or administrative duties as necessary and as required by the service including providing appropriate cover.

Working for our organisation

Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.

Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.

Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care.

Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.

Detailed job description and main responsibilities

Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Women’s and Children’s NHS Foundation Trust.

When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).

Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

Person specification

Education

• Maths GCSE grade C and above
• English GCSE grade C and above
• NVQ level 2 in relevant Subject

Knowledge and Nature of Experience

Analytical and Judgement Skills

• Clear and concise written and verbal communication skills
• Computer literate with knowledge and experience of using Microsoft Office including Word, Excel, Powerpoint and Outlook.

Sponsorship:

Please note, visa sponsorship is only available for certain roles in line with current UKVI regulations. Please ensure the role you are interested in meets the criteria for sponsorship before submitting your application. If you would like more information, please visit: UK Visas and Immigration - GOV.UK

Artificial Intelligence (AI):

We understand that some applicants may choose to use artificial intelligence (AI) tools to assist in preparing their application materials. While this is not discouraged, we kindly remind candidates that all submissions must be truthful and accurately reflect your own experiences and suitability for this role. Personal integrity and authenticity are central to our recruitment process. We value honesty and appreciate applications that are genuine and representative of the individual behind them.

Applications that rely too heavily on AI tools can appear generic and lack the detail we need to assess your skills and experience. Such applications will unlikely be progressed to interview.

Reasonable Adjustments:

BWC is proud to be a Disability Confident Employer, committed to fostering an inclusive environment for those with a disability, long term health or mental health condition. The Disability Confident scheme means we actively encourage applications from people with disabilities, long term health or mental health conditions, and we want to ensure our recruitment practices are inclusive and accessible to all. Our aim is to get the best out of every individual and if successful for interview, you will be asked if you require any reasonable adjustments (special requirements). We will strive to support and accommodate these requests where possible.

Safeguarding

As a Trust employee you are required to comply with all legislation and guidance relating to safeguarding children and adults with care and support needs, and promoting their health and welfare. You are required to inform the Head of Safeguarding of any safeguarding concerns about your own children or children you live with. This information will be treated in a confidential manner.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Application numbers

Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.