Team Administrator – Family Time Service, Part Time

Buckinghamshire Council; Aylesbury; Presencial; GBP 12 000 - 17 000; Tempo parcial

Resumo da oferta

Buckinghamshire Council in Aylesbury is seeking a friendly, organised Team Administrator to join the Family Time Service at the Aylesbury Centre. This part-time role is 18.5 hours per week across Wednesday, Thursday and Friday, providing essential admin support and a welcoming front-of-house presence.

You will handle bookings, respond to enquiries, maintain records, take minutes, process financial transactions using SAP, upload reports to Content Server, and support a busy team delivering

Qualificações

• Educated to GCSE/NVQ2 standard or equivalent.
• Excellent customer service and strong organizational skills.
• Ability to communicate effectively with the public in English.

Responsabilidades

• Take clear and accurate messages and bookings; resolve problems within scope.
• Schedule meetings and events as required.
• Take minutes and chase actions after meetings.
• Process financial transactions using the SAP financial system (purchase orders, invoices, journals).
• Manage reception duties and be the first point of contact for visitors.
• Upload reports to Content Server.
• Process claims and expenses for casual staff.

Conhecimentos

Strong administrative skills

Customer service excellence

Highly organised

Microsoft Office familiarity

Effective communication

Formação académica

GCSE/NVQ2 level or equivalent

Ferramentas

Content Server

SAP financial system

Microsoft Office

Descrição da oferta de emprego

We're looking for a friendly, organised and proactive Team Administrator to join our Family Time Service based at the Aylesbury Centre. This is a part-time role working 18.5 hours per week across Wednesday, Thursday and Friday.

Family Time is a vital service that helps children maintain and develop meaningful relationships with their families. Our team provides a safe, welcoming and supportive environment where children and their birth relatives can spend time together. Behind every successful family time session is a dedicated team, and we're looking for someone who wants to play an important part in making that happen.

As our Team Administrator, you'll be at the heart of the service, helping to keep everything running smoothly. From welcoming visitors and responding to enquiries to coordinating bookings and maintaining records, your work will directly support the delivery of a service that makes a real difference to children and families.

This is an excellent opportunity for someone who enjoys working in a busy environment, has strong administrative skills and is committed to delivering high-quality customer service.

Working Pattern:

Wednesday PM: 4 hours

Thursday: 7.5 hours

Friday: 7 hours

About us

Buckinghamshire Council is a relatively new organisation that combines the strengths and expertise of the previous five councils in the county to create positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to provide stronger representation for Buckinghamshire, both locally and nationally.

Buckinghamshire is an ambitious, rapidly growing county, and our economy is one of the strongest in the country. It is an area of outstanding natural beauty and ranks as one of the top rural areas to live in the UK and yet it is incredibly well connected– only an hour from London on the train. The county has a rich history and heritage and is the birthplace of the international Paralympic movement.

We are looking for motivated, ambitious and inspiring people to join us on our journey. You will be entitled to a range of different benefits to make sure you are happy both at work and at home.

About the role

To provide an effective and efficient administrative support role within the Family Time Service.

To work proactively within the team making sure service users are responded to appropriately and all administrative tasks are completed in an accurate and timely way.

Responsibilities:

• Communicate effectively with internal and external customers, promoting a positive image of the Council. Take clear and accurate messages / bookings. Resolve problems efficiently, within scope of role, escalating to line manager as required.
• Administrative tasks such as photocopying, shredding, enveloping, franking etc are completed to required standards and productivity.
• Schedule / arrange meetings and events as required.
• Provide support to others during / after meetings, e.g., taking minutes and chasing actions.
• Act as a Cost Centre Administrator accurately completing financial transactions such as raising and payment of purchase orders, limit orders, invoices, recharges and journal transactions, using the SAP financial system. Ensure equipment and materials are available to colleagues when required and stock records are correctly maintained. Income is recorded and reconciled accurately.
• Upload reports to Content Server.
• Process claims and expenses for casual staff.
• Manage reception duties and act as first point of contact for visitors.

For a full list of responsibilities please see attached job description.

Fixed

As a ‘fixed’ worker, you’ll spend most of your time in the same location, which will likely be a fixed office or location where your role is performed. Typically, you’ll be based in the same location as the rest of your team, because you provide a particular service from that fixed location or need access to information there.

About you

You will be educated to GCSE / NVQ2 standard or equivalent.

The role is customer-facing, and the post holder is required to speak to members of the public, the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.

You will

• Enjoy working with people and providing excellent customer service.
• Be highly organised with strong administrative skills.
• Have a keen eye for detail and be confident managing a varied workload.
• Be comfortable using Microsoft Office and other IT systems.
• Thrive as part of a supportive and busy team.

For a full list of requirements, please see attached personal specification.

We understand that candidates may use AI tools to assist with their applications. While we welcome innovation, we expect all submissions to reflect your own experience, skills, and achievements accurately. Please ensure your application is truthful and demonstrates your personal capabilities, as this will be assessed during the selection process.