Receptionist / Administrator

The Harley Street Dermatology Clinic; West Midlands; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading dermatology clinic in England seeks a Receptionist to support their clinic operations. The successful candidate will ensure a friendly and efficient service for patients, managing appointments and administrative tasks. Key qualifications include experience in customer service, excellent communication skills, and a proactive approach to work. This part-time position offers the opportunity to be part of a growing team dedicated to exceptional patient care and support. Benefits include ongoing professional development and employee discounts.

Benefits

Perkbox rewards

Employee Assistance Programme

Ongoing training and professional development

25 days of annual leave

Pension scheme contribution

Employee discounts for treatments

Qualifications

• Experience in a high-level customer face-to-face service environment.
• Proactive and dependable approach.
• Passion for exceptional patient care.
• Comfortable using IT systems and handling administrative tasks.

Responsibilities

• Check in patients and manage appointments.
• Handle documentation and audit trails accurately.
• Assist with the administrative needs of doctors and nurses.
• Process payments and liaise with the bookings team.

Skills

Customer service experience

Strong work ethic

Excellent communication skills

Organisational skills

IT proficiency

Team player

Job description

Location: St Michael's Clinic, St Michael's St, Shrewsbury SY1 2HE

Contract Type: Permanent - Part Time

Hours: 24 hours per week, working from 8.30am to 5.30pm, Monday, Tuesday and Friday (Saturday cover will be required)

Closing Date: Sunday 1st February 2026

We make health happen

The Dermatology Partnership is a growing group of private clinics, who are trusted experts in dermatology and are now part of Bupa Health Services. We transform peoples lives by providing outstanding dermatology care. We do this by placing patients at the heart of everything we do, striving to be the best at what we do and believe that our patients trust is earned through the delivery of clinical services to the highest standard.

As Receptionist, you are responsible for supporting the overall Reception function within the Clinic. You will ensure that patients receive a friendly, efficient and professional service. You are a crucial part of the team looking after the day-to-day running of the clinic. You will work in conjunction with The Dermatology Partnership, Central Bookings and Central Admin Team.

Role Responsibilities

• Check in patients, manage appointments (bookings, follow-ups, cancellations), and ensure a smooth patient journey.
• Post letters, handle documentation, audit trails, and consultant referral/charge sheets accurately.
• Assist with doctors and nurses administrative needs and responding to queries.
• Understand self-funding/insured patient processes, take payments/deposits, process refunds, and liaise with the bookings team.
• Follow Standard Operating Procedures for all tasks, including internal referrals, patient documentation, and end-of-day responsibilities.

Key Skills / Qualifications Needed For This Role

• Experience of working in a high level customer face to face customer service environment is essential
• A strong work ethic with a proactive and dependable approach
• Genuine passion for delivering exceptional patient care and service
• Excellent communication skills, both verbal and written
• A collaborative team player who contributes positively to the environment
• Strong organisational skills with attention to detail
• Comfortable using IT systems and handling administrative tasks
• A friendly, welcoming manner with a focus on creating a positive patient experience

Benefits

• Perkbox rewards, discounted shopping and celebrations
• Employee Assistance Programme access to wellbeing and free counselling services
• Ongoing training and professional development throughout your career at TDP
• 25 days of annual leave entitlement in addition to public holidays (pro-rata)
• Contribution to the company pension scheme (differs by practice)
• Employee discounts for dermatology/aesthetic treatments and skin care products

Why The Dermatology Partnership?

We are dedicated to delivering expert medical, surgical, and aesthetic skincare, guiding each patient through their unique journey. We aim to be recognised as the UK's leading provider of clinical dermatology, attracting top clinicians and support teams. We support, understand, and value our patients and colleagues in our welcoming clinics, fostering a culture of trust, respect, and teamwork. We celebrate outstanding performance and take pride in our clinical excellence, our team, and the professional services we offer our patients.

Our commitment to innovation drives us to be flexible, agile, and adaptable, encouraging everyone to contribute to shaping our services now and in the future. We love what we do and are dedicated to making a difference in people's lives. Our values reflect our passion for our work and our commitment to providing exceptional care in a supportive and innovative environment.