Medical Receptionist

Russell House Surgery; Wolverhampton; On-site; GBP 12,000 - 17,000; Part time

Job summary

Russell House Surgery in Wolverhampton is seeking a part-time Receptionist to welcome patients, manage appointments and direct telephone queries with courtesy and efficiency. You will handle repeat prescriptions, maintain records and support the practice team while upholding patient confidentiality and data protection.

The role requires you to work 25 hours per week, with sensitivity to busy primary care environments and a commitment to delivering a friendly, professional patient experience at

Responsibilities

• Reception: Greeting patients and directing to services
• Handling appointments and telephone enquiries
• Processing repeat prescriptions and updating records
• Maintaining confidentiality and data protection
• Stocking and organizing reception/consulting rooms
• General administrative tasks and filing

Job description

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone The Role is 25 hours per week. Reception Receiving patients consulting with members of practice team Handing completed repeat prescriptions to patient and checking names and address Dealing with enquires from patients Relaying test results to patients Taking messages appropriately and relaying to appropriate member of the team Administration To have a thorough knowledge of all Practice procedures. To work in accordance of written protocols Scan documents onto clinical system Photocopy as requested Stock consulting rooms with forms, prescriptions and paper Take and record payments from patients Filing and shredding of confidential paperwork Photocopying patient notes Generating recall letters as directed Appointments Ensure patients are signposted to the most appropriate service or health care professional Process appointment requests from patients by telephone and in person Deal with home visits requests Telephone Have working knowledge of telephone system, during and after hours Answer the telephone in a professional and courteous manner Other Tasks Tidy consulting rooms and reception after surgeries Ensure building security have thorough knowledge of doors/windows. Any other tasks allocated by Practice Manager / Management Team

Job Summary:

Job Responsibilities: Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate.