Receptionist/Administrator

Russell & Russell; Oldham; Hybrid; GBP 18,000 - 23,000; Full time

Benefits offered by this job

25 days annual leave

Birthday holiday

Life insurance – 2x annual salary

Referral schemes

Discounted services

Staff Introduction Scheme (£500)

Monthly raffle

Dress down day

Annual Christmas Party

Quarterly fruit baskets

Job summary

Russell & Russell is seeking a Receptionist/Administrator for our Oldham office. The role involves front-of-office duties, handling enquiries by telephone, email and in person.

You will provide excellent customer service, meet and greet clients, answer calls, organise appointments, handle post and support general administration to support various legal departments.

Qualifications

• GCSE level at Grade C/5 or equivalent in English and Maths.
• Strong organisational and administrative abilities required.
• Good communication skills for telephone and in-person enquiries.

Responsibilities

• Provide excellent customer service and promote the firm where possible.
• Meet and greet clients and offer refreshments.
• Answer incoming calls and transfer to relevant staff.
• Make telephone contact with clients and outside bodies.
• Undertake filing, scanning, faxing and photocopying when necessary.
• Arrange appointments and meetings as required.
• Open, distribute and franking of post.
• Provide general administrative support including filing and typing.
• Maintain a tidy reception desk and area.

Skills

Organisational skills

Attention to detail

Professional telephone manner

Teamwork

Motivated & reliable

Eager to learn

Education

GCSE English & Maths

Job description

Hours: 9.00 am to 5.00 pm Monday to Friday (1 Hour Lunch) or will consider a job share 9.00 am to 5.00 pm 2/3 days each week

We have a vacancy for a Receptionist/Administrator to join our Oldham Office.

The position will involve working from front of office, dealing with enquiries by telephone, email and in person.

Job role

• To provide excellent customer service promoting the firm whenever possible


• Meeting and greeting clients and offering refreshments


• To answer all incoming calls effectively and transfer through to relevant staff


• To make telephone contact with clients and outside bodies


• To undertake filing, scanning, faxing and photocopying when necessary


• To arrange appointments and meetings as required


• Opening, distributing and franking the offices post.


• Administration support such as; opening files, typing and other legal and office administration support as required


• Maintaining the reception desk/area

Skills Required

• Must have good organisational skills


• Must have attention to detail (Accuracy essential)


• Professional telephone manner


• Ability to work well within a team


• Motivated, friendly, confident, reliable & team player


• Eager to learn and develop new skills, flexible

GCSE level at Grade C/5 and above (or equivalent) in the main academic subjects such as English and Maths.

The traditions and values, which first established Russell & Russell as an early pioneer of legal services continues to serve us well today. We still provide friendly, professional advice in the manner a traditional high street law firm would, but this is now blended with a 21st Century approach.

The practice has grown organically to incorporate ten offices stretching across the Northwest; two in Bolton and one in Atherton, Bury, Chester, Farnworth, Horwich, Middleton, Oldham and Todmorden. Although we pride ourselves on being a regional firm, several of our departments service clients throughout England and Wales.

The firm holds a number of industry related accreditations across all its service areas, in particular the Lexcel Practice Management Standard.

25 days a year plus bank holidays and an accrual system after 2 years

Birthday holiday

Life insurance – 2x annual salary

Referral schemes (PI, Conveyancing, Family & Wills/Probate)

Discounted Services (Conveyancing, Family & Wills)

Staff Introduction Scheme (Refer a success applicant and get £500)

Monthly Raffle Draw – 1 st , 2 nd & 3 rd prizes

Dress down once a month

Annual Christmas Party & Events

Quarterly fruit baskets

Training & Development

• Training and development opportunities


• Internal workshops


• Compliance webinars