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Russell and Russell Solicitors; Oldham; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

25 days annual leave

Life insurance 2x salary

Rail discount

Referral schemes

Discounted conveyancing services

Refer a friend bonus

Monthly raffle

Dress down day

Christmas party

Fruit baskets

Job summary

Russell & Russell Solicitors in Oldham is seeking a Receptionist/Administrator to join our busy front-of-office team. You will greet clients, handle calls and emails, and provide admin support across the practice.

The role requires a professional telephone manner, strong organisation, and a collaborative approach to work within a friendly team. A 9:00–17:00 schedule (or 9:00–17:00 2/3 days in a shared arrangement) is offered in a traditional legal setting.

Qualifications

• GCSE English and Maths at C/5 or above is required or equivalent.
• Strong organisation and attention to detail are essential.
• Professional telephone manner and team collaboration are expected.

Responsibilities

• Provide excellent customer service and promote the firm.
• Meet and greet clients and offer refreshments.
• Answer incoming calls and transfer to staff as needed.
• Make telephone contact with clients and external contacts.
• Carry out filing, scanning, faxing and photocopying as required.
• Arrange appointments and meetings for staff.
• Open, distribute and frank office post.
• Provide administration support such as opening files and typing.
• Maintain the reception desk and area.

Skills

Organisational skills

Attention to detail

Telephone manner

Team player

Motivated & friendly

Willing to learn

Education

GCSE English & Maths

Job description

Hours: 9.00 am to 5.00 pm Monday to Friday (1 Hour Lunch) or will consider a job share 9.00 am to 5.00 pm 2/3 days each week

We have a vacancy for a Receptionist/Administrator to join our Oldham Office.

The position will involve working from front of office, dealing with enquiries by telephone, email and in person.

Job role

Working within a busy office with a friendly team of people, you will be expected to carry out the following duties:

• To provide excellent customer service promoting the firm whenever possible
• Meeting and greeting clients and offering refreshments
• To answer all incoming calls effectively and transfer through to relevant staff
• To make telephone contact with clients and outside bodies
• To undertake filing, scanning, faxing and photocopying when necessary
• To arrange appointments and meetings as required
• Opening, distributing and franking the offices post.
• Administration support such as; opening files, typing and other legal and office administration support as required
• Maintaining the reception desk/area

Skills Required

• Must have good organisational skills
• Must have attention to detail (Accuracy essential)
• Professional telephone manner
• Ability to work well within a team
• Motivated, friendly, confident, reliable & team player
• Eager to learn and develop new skills, flexible
• GCSE level at Grade C/5 and above (or equivalent) in the main academic subjects such as English and Maths.

The traditions and values, which first established Russell & Russell as an early pioneer of legal services continues to serve us well today. We still provide friendly, professional advice in the manner a traditional high street law firm would, but this is now blended with a 21st Century approach.

The practice has grown organically to incorporate ten offices stretching across the Northwest; two in Bolton and one in Atherton, Bury, Chester, Farnworth, Horwich, Middleton, Oldham and Todmorden. Although we pride ourselves on being a regional firm, several of our departments service clients throughout England and Wales.

The firm holds a number of industry related accreditations across all its service areas, in particular the Lexcel Practice Management Standard.

What we offer

• 25 days a year plus bank holidays and an accrual system after 2 years
• Life insurance – 2x annual salary
• Northern Rail discount scheme
• Referral schemes (PI, Conveyancing, Family & Wills/Probate)
• Discounted Services (Conveyancing, Family & Wills)
• Staff Introduction Scheme (Refer a success applicant and get £500)
• Monthly Raffle Draw – 1st, 2nd & 3rd prizes
• Dress down once a month
• Annual Christmas Party & Events
• Quarterly fruit baskets

Training & Development

• Training and development opportunities
• Internal workshops