Receptionist/Administrator

Russell & Russell Solicitors; Oldham; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Competitive salary

Pension scheme

Attendance bonus

25 days holiday

Birthday holiday

Life insurance 2x salary

Northern Rail discount

Cycle to Work

Referral schemes

Discounted conveyancing/family/wills

Staff referral incentive £500

Monthly raffle

Dress down day

Annual Christmas party

Charity fundraisers

Quarterly fruit baskets

Job summary

Russell & Russell Solicitors is seeking a Receptionist/Administrator for our Oldham Office. You will be the first point of contact, handling enquiries by phone, email and in person, and perform general admin duties from the front desk.

The role emphasizes excellent customer service, strong organisational skills, and the ability to work as part of a friendly team in a busy office environment.

Qualifications

• Must have good organisational skills.
• Must have attention to detail (accuracy essential).
• IT skills.
• Good communication skills.
• Professional telephone manner.
• Ability to work well within a team.
• Motivated, friendly, confident, reliable & team player.
• Eager to learn and develop new skills, flexible.
• Positive attitude.
• GCSE level in English and Maths (Grade C/5 or above).

Responsibilities

• Provide excellent customer service promoting the firm.
• Meeting and greeting clients and offering refreshments.
• Answer all incoming calls and transfer through to relevant staff.
• Make telephone contact with clients and outside bodies.
• Undertake filing, scanning, faxing and photocopying when necessary.
• Arrange appointments and meetings as required.
• Open, distribute and frank offices post.
• Admin support such as opening files, typing and other legal/office administration.
• Maintain the reception desk/area.

Skills

Organisational skills

Attention to detail

IT skills

Communication skills

Telephone etiquette

Team player

Friendly attitude

Eagerness to learn

Flexible

Reliability

Education

GCSE English & Maths (Grade C/5+)

Job description

Vacancy Description: Receptionist/Administrator

Location: Oldham Office

Hours: 9.00 am to 5.00 pm Monday to Friday (1 Hour Lunch) or will consider a job share 9.00 am to 5.00 pm 2/3 days each week

Salary: Negotiable depending upon experience.

We have a vacancy for a Receptionist/Administrator to join our Oldham Office.

The position will involve working from front of office, dealing with enquiries by telephone, email and in person.

Duties

Working within a busy office with a friendly team of people, you will be expected to carry out the following duties:

• To provide excellent customer service promoting the firm whenever possible
• Meeting and greeting clients and offering refreshments
• To answer all incoming calls effectively and transfer through to relevant staff
• To make telephone contact with clients and outside bodies
• To undertake filing, scanning, faxing and photocopying when necessary
• To arrange appointments and meetings as required
• Opening, distributing and franking the offices post.
• Administration support such as; opening files, typing and other legal and office administration support as required
• Maintaining the reception desk/area

Skills Required

• Must have good organisational skills
• Must have attention to detail (Accuracy essential)
• IT skills
• Good communication skills
• Professional telephone manner
• Ability to work well within a team
• Motivated, friendly, confident, reliable & team player
• Eager to learn and develop new skills, flexible
• Positive attitude

GCSE level at Grade C/5 and above (or equivalent) in the main academic subjects such as English and Maths.

Firm Details

The traditions and values, which first established Russell & Russell as an early pioneer of legal services continues to serve us well today. We still provide friendly, professional advice in the manner a traditional high street law firm would, but this is now blended with a 21st Century approach.

The practice has grown organically to incorporate ten offices stretching across the Northwest; two in Bolton and one in Atherton, Bury, Chester, Farnworth, Horwich, Middleton, Oldham and Todmorden. Although we pride ourselves on being a regional firm, several of our departments service clients throughout England and Wales.

The firm holds a number of industry related accreditations across all its service areas, in particular the Lexcel Practice Management Standard.

Web Site: http://www.russellrussell.co.uk

What We Offer

• Competitive salary
• Pension scheme
• Attendance bonus
• 25 days a year plus bank holidays and an accrual system after 2 years
• Birthday holiday
• Life insurance – 2x annual salary
• Northern Rail discount scheme
• Cycle2Work scheme
• Referral schemes (PI, Conveyancing, Family & Wills/Probate)
• Discounted Services (Conveyancing, Family & Wills)
• Staff Introduction Scheme (Refer a success applicant and get £500)
• Monthly Raffle Draw – 1st, 2nd & 3rd prizes
• Dress down once a month
• Annual Christmas Party & Events
• Charity fundraisers
• Quarterly fruit baskets

Training & Development

• Training and development opportunities
• Internal workshops
• Compliance webinars