Receptionist/Administrator

The Methodist Church in Britain; London Borough of Ealing; In loco; GBP 21.000 - 27.000; Tempo pieno

Descrizione del lavoro

Elthorne Park Surgery, a GP practice in London, seeks a receptionist and administrator to support front desk and wider admin tasks. You will warmly welcome patients, handle calls, book appointments, register new patients and process prescriptions, ensuring confidentiality and calm handling of upset patients.

You will work with GPs, nurses and the admin team, following GDPR and safeguarding rules. The role requires good IT skills, clear communication and a patient‑focussed approach, with

Competenze

• GCSEs in English and Maths at grade A–C are required.
• Basic IT skills and familiarity with practice systems.
• Strong written and spoken communication, and customer service mindset.

Mansioni

• Welcome patients and handle enquiries in a friendly, professional manner.
• Answer telephone calls and respond to patient queries.
• Book, cancel and rearrange appointments.
• Register new patients and keep information accurate.
• Maintain confidentiality of sensitive patient information.
• Direct patients to the appropriate healthcare professional or service.
• Process repeat prescription requests.
• Relay messages accurately to GPs and the healthcare team.
• Remain calm with upset or difficult patients.
• Maintain accurate records on the practice computer systems.
• Work with GPs, nurses, administrators and the wider team.
• Follow GDPR, confidentiality, safeguarding and health & safety requirements.

Conoscenze

Basic IT skills

Written & verbal comms

Customer service

Telephone skills

Formazione

GCSE A-C in English & Maths

Descrizione del lavoro

Elthorne Park Surgery, a GP practice, is recruiting a receptionist and administrator to work on its front desk and in the wider practice admin team. The work centres on welcoming patients, handling calls, booking appointments and directing people to the right clinician or service. The role also covers patient registrations, prescription requests and message handling, with confidentiality and calm handling of upset patients central to it. Duties may shift with workload, directed by the senior receptionist or practice manager.

What the job involves

• Welcome patients and handle enquiries in a friendly, professional manner
• Answer telephone calls and respond to patient queries
• Book, cancel and rearrange appointments under practice procedures
• Register new patients and keep patient information accurate
• Maintain confidentiality of sensitive patient information
• Direct patients to the appropriate healthcare professional or service
• Process repeat prescription requests
• Relay messages accurately to GPs and the healthcare team
• Deal calmly with patients who are upset, anxious or frustrated
• Maintain accurate records on the practice computer systems
• Work with GPs, nurses, administrators and the wider practice team
• Follow GDPR, confidentiality, safeguarding and health and safety requirements

Qualifications

• GCSE grade A to C in English and Maths

Skills & knowledge

• Basic to good IT skills
• Good written and verbal communication
• Customer-service skills
• Telephone skills

Other

• Ability to maintain confidentiality and follow practice procedures
• Ability to stay calm with upset or difficult patients

Nice to have

• Friendly and approachable
• Empathetic and understanding
• Calm under pressure, able to manage busy periods, queues and demanding calls
• Discreet and trustworthy, understands patient confidentiality
• Well organised
• Reliable and punctual
• Willingness to learn new computer systems and NHS processes
• Culturally sensitive, comfortable with patients from different backgrounds