Receptionist / Administrator

Confidential; High Wycombe; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Company pension

Free on-site parking

28 days' holiday including bank hols

Free MOT and employee discounts

Social events

Celebratory cakes

Job summary

Confidential in High Wycombe is seeking a friendly Receptionist / Administrator to join a small, welcoming team. The role will provide first-point-of-contact support, handle enquiries, manage the diary, prepare invoices and support day-to-day office operations.

The position is office-based, full-time, Monday to Friday, with a competitive salary and benefits including pension, holiday entitlement, free on-site parking and staff events.

Qualifications

• Strong administrative and organisational skills with excellent attention to detail.
• Excellent communication and interpersonal skills, with a friendly, polite and professional manner.
• Confident telephone manner and a genuine commitment to providing excellent customer service.
• Good computer literacy and the ability to learn new systems.
• Ability to manage multiple tasks, prioritise workloads and work efficiently in a busy environment.

Responsibilities

• Ensure the reception area runs smoothly and efficiently, providing a welcoming and positive experience for customers and visitors.
• Answer telephone calls promptly, deal with customer enquiries and provide helpful, professional and friendly assistance.
• Manage the diary, including booking vehicles in for servicing, MOTs and repairs.
• Prepare estimates and invoices, ensuring all information is accurate and up to date.
• Assist with stock control, including ordering parts, processing purchase orders, handling returns paperwork and liaising with suppliers.
• Contact customers to advise when their vehicles are ready for collection and provide MOT reminders.
• Process supplier invoices and credits, maintaining accurate information on the business's computer system.
• Communicate regularly with colleagues to ensure customer requirements are met and the office and workshops run efficiently.
• Build and maintain strong relationships with customers, helping to encourage repeat business and customer loyalty.
• Carry out general administrative duties and provide support to the wider team as required.
• Take customer payments and maintain accurate records.

Skills

Administrative skills

Organisational skills

Customer service

Phone etiquette

Communication skills

Multitasking

Independent worker

Tools

Microsoft Office

Diary management

Job description

Receptionist / Administrator

Salary: £26,000 to £28,000 per annum dependent on experience

Location: High Wycombe, Buckinghamshire, HP14

Hours: Full-time, Monday to Friday, 8.30am 5.30pm, office-based

Benefits for you

• Competitive salary in the range of £26,000 £28,000
• 28 days' holiday (including bank holidays), with additional holiday after 2 years' service
• Company pension
• Free on-site parking
• Free MOT and employee discounts
• Social events
• Celebratory cakes!

Overview

We are a well-established, family-owned garage based in High Wycombe and have been looking after customers in the local community for over 35 years.

Often referred to as a 'hidden gem', we take pride in providing an honest, reliable and trusted service. Tucked away in a rural location, yet within easy walking distance of the village shops, we have built strong relationships with our customers, many of whom have been coming to us for generations.

Our friendly and highly regarded team is at the heart of everything we do, and we are proud of the reputation we have built for excellent customer service and quality workmanship.

We now have an exciting opportunity for a positive, enthusiastic and organised Receptionist / Administrator to join our team, working from our new, spacious office.

As one of the first points of contact for our valued customers and visitors, you will play an important role in providing a warm welcome, delivering excellent customer service and supporting the smooth day-to-day running of our office and workshops.

This is a varied and busy role, ideal for someone who enjoys working with people, has strong administrative skills and takes pride in providing a friendly, professional and efficient service.

Key Duties

• Ensure the reception area runs smoothly and efficiently, providing a welcoming and positive experience for customers and visitors.
• Answer telephone calls promptly, deal with customer enquiries and provide helpful, professional and friendly assistance.
• Manage the diary, including booking vehicles in for servicing, MOTs and repairs.
• Prepare estimates and invoices, ensuring all information is accurate and up to date.
• Assist with stock control, including ordering parts, processing purchase orders, handling returns paperwork and liaising with suppliers.
• Contact customers to advise when their vehicles are ready for collection and provide MOT reminders.
• Process supplier invoices and credits, maintaining accurate information on the business's computer system.
• Communicate regularly with colleagues to ensure customer requirements are met and the office and workshops run efficiently.
• Build and maintain strong relationships with customers, helping to encourage repeat business and customer loyalty.
• Carry out general administrative duties and provide support to the wider team as required.
• Take customer payments and maintain accurate records.

Skills Required

• Strong administrative and organisational skills with excellent attention to detail.
• Excellent communication and interpersonal skills, with a friendly, polite and professional manner.
• Confident telephone manner and a genuine commitment to providing excellent customer service.
• Good computer literacy and the ability to learn new systems.
• Ability to manage multiple tasks, prioritise workloads and work efficiently in a busy environment.
• A positive, enthusiastic and flexible approach to work.
• Ability to work independently as well as collaboratively within a small, friendly team.
• Previous reception, administration or customer service experience would be beneficial.
• Knowledge of vehicles or previous experience within the motor trade would be an advantage but is not essential.

Full training will be provided on our garage management system.

If you are a friendly, organised and enthusiastic individual who enjoys helping people and would like to be part of a welcoming, family-run business, we would love to hear from you.