Automotive Receptionist

Nick Chandler Motor Engineer; Alton; On-site; GBP 12,000 - 21,000; Full time

Benefits offered by this job

Free or discounted vehicle servicing

Job summary

Nick Chandler Motor Engineer in the United Kingdom is seeking an Automotive Service Receptionist to greet customers, manage bookings, and coordinate between customers and our workshop team. The role focuses on delivering a warm, professional experience and accurate administration in a busy, independent garage.

You will handle bookings, capture vehicle details, and keep customers informed about progress while supporting parts ordering and general reception duties.

Qualifications

• Experience in a reception, customer service, or administrative role.
• Clear, confident, and polite telephone and face-to-face communication.
• Basic familiarity with vehicles, MOTs, services, brakes, diagnostics.
• Good computer literacy (booking software, email, spreadsheets) and strong multitasking.
• Reliable, self-motivated, and team-oriented.

Responsibilities

• Welcome customers dropping off or collecting vehicles with a polite and helpful attitude.
• Act as the first point of contact for walk-ins, phone calls, and email/online enquiries.
• Schedule MOTs, services, diagnostics, and repairs into the workshop diary.
• Capture accurate vehicle details and detailed symptoms or requested work before the vehicle enters the bay.
• Keep customers updated on the progress of repairs or servicing.
• Relay technical feedback between customers and mechanics/technicians.
• Prepare job cards, process customer payments, and handle end-of-day till or invoice reconciliations.
• Maintain customer records, service history logs, and reminder systems.
• Assist the garage manager with parts ordering coordination and general housekeeping.

Skills

Customer service

Reception duties

Communication

IT literacy

Tools

Booking software

Email clients

Spreadsheets

Job description

Job Overview

We are a busy, friendly, independent local garage looking for a customer-focused Automotive Service Receptionist to be the welcoming face and voice of our business. You will manage front-of-house operations, handle incoming customer enquiries and service bookings, coordinate with our workshop technicians, and keep daily administration running smoothly.Because we are a small independent garage, you will play a vital role in ensuring our customers receive a warm, professional, and reliable experience every time they call or visit.

Key Responsibilities

• Customer Service & Front Desk:
  • Welcome customers dropping off or collecting vehicles with a polite and helpful attitude.
  • Act as the first point of contact for walk-ins, phone calls, and email/online enquiries.
• Bookings & Scheduling:
  • Schedule MOTs, services, diagnostics, and repairs into the workshop diary.
  • Capture accurate vehicle details (registration, make, model, mileage) and detailed descriptions of customer symptoms or requested work before the vehicle enters the bay.
• Communication & Liaison:
  • Keep customers updated on the progress of their vehicle repairs or servicing.
  • Relay technical feedback and questions clearly between customers and our mechanics/technicians.
• Administration & Invoicing:
  • Prepare job cards, process customer payments, and handle end-of-day till or invoice reconciliations.
  • Maintain customer records, service history logs, and reminder systems (e.g., upcoming MOT or service due dates).
• Workshop Support:
  • Assist the garage manager with parts ordering coordination, supplier queries, and general housekeeping of the reception and waiting area.

Requirements & Qualifications

• Experience: Previous experience in a reception, customer service, or administrative role—ideally within the motor trade, automotive industry, or a fast-paced local business.
• Communication Skills: Clear, confident, and polite telephone and face-to-face communication skills.
• Technical Aptitude: Basic familiarity with vehicles, car terminology (MOTs, services, brakes, diagnostics), and a willingness to learn more.
• IT & Organisation: Good computer literacy (booking software, email, spreadsheets) and strong multi-tasking skills to handle a busy workshop environment.
• Attitude: A reliable, self-motivated, and team-oriented approach.

What We Offer

• Competitive hourly rate / salary dependent on experience.
• A supportive, close-knit working environment in an independent local garage.
• Free or discounted vehicle servicing for personal use.