Workshop Support Administrator

ASI Recruitment Ltd; Waverley; Presencial; GBP 32.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus scheme

Long-service retention bonus

Holiday entitlement

Weekdays only

Descripción de la vacante

ASI Recruitment Ltd in Cranleigh is seeking a Workshop Support & Service Administrator to help keep the garage operations running smoothly. This role focuses on workshop support, admin tasks and proactive customer communication, rather than front-of-house duties.

You will manage reminders, bookings, and follow-ups, contact customers about servicing and MOTs, and coordinate loan cars with the workshop team. The role offers a competitive salary, a structured bonus, and a schedule Monday to Friday.

Formación

• Excellent telephone communication skills.
• Experience making outbound calls and following up with customers.
• Strong organisational and administrative abilities.
• Good attention to detail and the ability to maintain accurate records.
• A proactive approach to identifying opportunities and ensuring tasks are completed.
• The ability to work independently while supporting a busy workshop team.
• A positive attitude and a willingness to get involved.

Responsabilidades

• Outbound Customer Calls: Make outgoing calls to customers to arrange servicing and discuss maintenance.
• Service & MOT Reminders: Proactively contacting customers for servicing, MOTs or other maintenance.
• Booking Administration: Assist with service diary, appointments and bookings.
• Workshop Support: Coordinate bookings, technician availability and workshop capacity.
• Customer Follow-Ups: Courtesy calls after completed work and assess further requirements.
• Service Opportunities: Highlight recommended maintenance and additional work.
• Database Management: Update customer/vehicle records and histories.
• Appointment Reminders: Send confirmations and reminders via SMS/WhatsApp Business.
• Loan Car Administration: Coordinate courtesy/loan vehicle availability.
• General Administration: Provide day-to-day admin support to the workshop.

Conocimientos

Telephone skills

Outbound calls

Organisational skills

Administrative ability

Attention to detail

Proactive communication

Independent worker

Descripción del empleo

Behind every successful workshop is a team that makes the magic happen.

Workshop Support & Service Administrator

Location: Cranleigh

Salary: £32,000-£33,000 per annum + bonus (£6k pa)

Hours: Monday to Friday, 8.00am-6.00pm

Holidays: 22 days + Bank Holidays (30 days total)

No weekends!

An exciting opportunity to join a successful independent automotive workshop!

Are you organised, proactive and confident on the telephone? Do you enjoy administration, keeping things organised and making sure nothing gets missed?

We are working on behalf of a well-established independent garage in Cranleigh who are looking to recruit an enthusiastic and reliable Workshop Support & Service Administrator to join their team.

This is a fantastic opportunity for someone who enjoys working behind the scenes in a busy automotive environment, supporting the workshop team and helping to ensure the smooth and efficient running of daily operations.

This is not a traditional front-of-house or customer-facing service reception role. The emphasis is on workshop support, administration and proactive telephone communication, particularly making outbound calls to customers regarding servicing, maintenance requirements and upcoming MOTs.

The Role

Working closely with the Workshop Controller and management team, you will provide essential administrative and telephone support, helping to keep the workshop organised, maximise service opportunities and ensure customers are contacted at the right time.

Your responsibilities will include:

• Outbound Customer Calls: Making outgoing calls to customers to arrange servicing, discuss upcoming maintenance requirements and follow up on outstanding work.
• Service & MOT Reminders: Proactively contacting customers when their vehicles are due for servicing, MOTs or other scheduled maintenance.
• Booking Administration: Assisting with the service diary, arranging appointments and ensuring bookings are accurately recorded and updated.
• Workshop Support: Working alongside the Workshop Controller to help coordinate bookings, technician availability and workshop capacity.
• Customer Follow-Ups: Making courtesy calls following completed work, checking customer satisfaction and identifying any further requirements.
• Service Opportunities: Contacting existing customers to highlight recommended maintenance, service offers and additional work that may be due on their vehicles.
• Database Management: Maintaining accurate customer and vehicle records, updating vehicle histories and ensuring information is kept up to date within the booking system.
• Appointment Reminders: Sending booking confirmations and reminders via SMS and WhatsApp Business.
• Loan Car Administration: Helping coordinate courtesy and loan vehicle availability in line with workshop bookings.
• General Administration: Providing day-to-day administrative support to the workshop, helping ensure jobs are followed up and the team has the information it needs.

The successful candidate will play an important role in keeping the workshop organised, maintaining contact with existing customers and helping the business make the most of its service and maintenance opportunities.

What's on Offer?

This is more than just an administration role. You'll be joining an independent business where your contribution genuinely matters, with a rewarding package and excellent working arrangements.

• Salary: £32,000-£33,000 per annum.
• Bonus: Attractive bonus scheme with potential earnings of approximately £400-£500 per month.
• Long-Service Retention Bonus: £250 per year of service, increasing annually up to £1,250 per year after five years, in addition to any salary increases.
• Holiday: 22 days annual leave plus Bank Holidays (30 days in total).
• Working Hours: Monday to Friday, 8.00am-6.00pm.
• Weekends: No weekend working required!

The Ideal Candidate

We're looking for someone who is naturally organised, proactive and confident communicating over the telephone, with the ability to manage multiple tasks and keep on top of daily administration.

Previous experience within an automotive workshop, service department, service administration or booking environment would be advantageous, although experience in a general administration or telephone-based role could also be suitable.

You’ll ideally have:

• Excellent telephone communication skills and a confident, friendly manner.
• Experience making outbound calls and following up with customers.
• Strong organisational and administrative abilities.
• Good attention to detail and the ability to maintain accurate records.
• A proactive approach to identifying opportunities and ensuring tasks are completed.
• The ability to work independently while supporting a busy workshop team.
• A positive attitude and a willingness to get involved.

Most importantly, we're looking for someone who enjoys working behind the scenes, takes pride in keeping things organised and understands the importance of proactive communication in helping a workshop operate efficiently.