Customer-Focused Receptionist & Admin for Garage Team

Equals One Ltd; High Wycombe; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Salary £26,000–£28,000 per annum

28 days' holiday (incl. bank holidays)

Company pension

Free on-site parking

Free MOT and employee discounts

Social events

Celebratory cakes

Job summary

Equals One Ltd in High Wycombe is seeking a proactive Receptionist/Administrator to join our friendly team. You will welcome customers, handle calls, manage bookings for servicing and MOTs, and support office and workshop operations from our busy, on-site office.

We offer a competitive salary, pension, on-site parking, and staff benefits. This role suits someone organised, detail-focused and capable of working both independently and as part of a small team.

Qualifications

• Strong administrative and organisational skills with excellent attention to detail.
• Excellent communication and interpersonal skills with a friendly manner.
• Confident telephone manner and commitment to customer service.
• Good computer literacy and ability to learn new systems.
• Able to manage multiple tasks and prioritise in a busy environment.

Responsibilities

• Ensure the reception runs smoothly and provide a welcoming experience.
• Answer calls, handle enquiries and provide friendly assistance.
• Manage the diary for servicing, MOTs and repairs.
• Prepare estimates and invoices with up-to-date information.
• Assist with stock control and liaise with suppliers.
• Contact customers when vehicles are ready and provide MOT reminders.
• Process supplier invoices and credits on the system.
• Communicate with colleagues to ensure smooth office and workshop operations.
• Build relationships to encourage repeat business and loyalty.
• Carry out general administrative duties and support the wider team.

Skills

Administrative skills

Organisational skills

Communication skills

Customer service

Telephone manner

Teamwork

Independent work

Positive attitude

Flexibility

Experience in reception/administration

Tools

Garage management system

Job description

Equals One Ltd in High Wycombe is seeking a proactive Receptionist/Administrator to join our friendly team. You will welcome customers, handle calls, manage bookings for servicing and MOTs, and support office and workshop operations from our busy, on-site office.

We offer a competitive salary, pension, on-site parking, and staff benefits. This role suits someone organised, detail-focused and capable of working both independently and as part of a small team.