Front Desk & Office Administrator – Garage

Confidential; High Wycombe; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Company pension

Free on-site parking

28 days' holiday including bank hols

Free MOT and employee discounts

Social events

Celebratory cakes

Job summary

Confidential in High Wycombe is seeking a friendly Receptionist / Administrator to join a small, welcoming team. The role will provide first-point-of-contact support, handle enquiries, manage the diary, prepare invoices and support day-to-day office operations.

The position is office-based, full-time, Monday to Friday, with a competitive salary and benefits including pension, holiday entitlement, free on-site parking and staff events.

Qualifications

• Strong administrative and organisational skills with excellent attention to detail.
• Excellent communication and interpersonal skills, with a friendly, polite and professional manner.
• Confident telephone manner and a genuine commitment to providing excellent customer service.
• Good computer literacy and the ability to learn new systems.
• Ability to manage multiple tasks, prioritise workloads and work efficiently in a busy environment.

Responsibilities

• Ensure the reception area runs smoothly and efficiently, providing a welcoming and positive experience for customers and visitors.
• Answer telephone calls promptly, deal with customer enquiries and provide helpful, professional and friendly assistance.
• Manage the diary, including booking vehicles in for servicing, MOTs and repairs.
• Prepare estimates and invoices, ensuring all information is accurate and up to date.
• Assist with stock control, including ordering parts, processing purchase orders, handling returns paperwork and liaising with suppliers.
• Contact customers to advise when their vehicles are ready for collection and provide MOT reminders.
• Process supplier invoices and credits, maintaining accurate information on the business's computer system.
• Communicate regularly with colleagues to ensure customer requirements are met and the office and workshops run efficiently.
• Build and maintain strong relationships with customers, helping to encourage repeat business and customer loyalty.
• Carry out general administrative duties and provide support to the wider team as required.
• Take customer payments and maintain accurate records.

Skills

Administrative skills

Organisational skills

Customer service

Phone etiquette

Communication skills

Multitasking

Independent worker

Tools

Microsoft Office

Diary management

Job description

Confidential in High Wycombe is seeking a friendly Receptionist / Administrator to join a small, welcoming team. The role will provide first-point-of-contact support, handle enquiries, manage the diary, prepare invoices and support day-to-day office operations.

The position is office-based, full-time, Monday to Friday, with a competitive salary and benefits including pension, holiday entitlement, free on-site parking and staff events.