Receptionist

The Blundellsands Surgery; West Kirby; On-site; GBP 17,000 - 19,000; Part time

Benefits offered by this job

NHS Pension scheme

27 days holiday (pro rata) + Bank Hols

Job summary

The Blundellsands Surgery is seeking a motivated GP Receptionist to join our team in United Kingdom. You will handle a high volume of calls, book appointments, manage emails and repeat prescriptions, and provide friendly, efficient service to patients.

The role requires excellent communication and IT skills; EMIS Web experience is preferred, with full training provided. NHS pension, 27 days holiday pro rata, and bank holidays are offered from start date.

Qualifications

• Excellent communication skills.
• Good IT skills; EMIS Web preferred but training provided.
• Ability to work under pressure and in a team.

Responsibilities

• Answer a high volume of telephone calls and book patient appointments.
• Deal with patient queries and liaise with clinicians and healthcare professionals.
• Process repeat prescriptions and manage emails and letters.
• Provide clerical support to clinical and non-clinical staff.
• Maintain reception area and appointment system.

Skills

Communication skills

IT skills

EMIS Web

Tools

EMIS Web

Job description

GP Receptionist role We are looking for a highly motivated, hardworking individual with excellent communication skills, who are able to work under pressure, as part of a team or on their own. The successful candidate will require excellent IT skills and preferably be able to use EMIS web, however full training will be given. You will be working within a team consisting of both non-clinical and clinical colleagues and good teamwork and communication skills are important. We offer a generous NHS pension scheme and 27 days holiday (pro rata) plus Bank Holidays from appointment date. As a GP receptionist you will be answering a high volume of telephone calls, booking patient appointments with relevant clinicians, dealing with patient queries, liaising with other healthcare professionals, processing repeat prescriptions, sending texts/letters to patients, processing emails and a wide variety of other administrative tasks.

JOB TITLE:

GP RECEPTIONIST

REPORTS TO:

OFFICE AND PRACTICE MANAGER

HOURS:

17.5 hours per week, varied shifts between 07:00-18:30 on Mon, Tues and Fri.

SALARY:

£12.71 per hour Holiday: 27 days (pro rata) plus statutory bank holidays NHS Pension scheme

Job Summary:

The purpose of the role is to: Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team. Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies.

Duties and Responsibilities:

• Opening up/locking-up of practice premises and maintaining security in accordance with practice protocols
• Maintaining and monitoring the practice appointments system
• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Processing repeat prescriptions in accordance with practice guidelines
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Providing clerical assistance to practice and Trust staff as required from time to time, including word/data processing, filing, photocopying and scanning
• Ordering, re-ordering and monitoring of stationery and other supplies
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
• Scanning Clinical Documents (Workflow)
• Ensuring letters are scanned onto the correct patient
• Follow inhouse protocol on handling clinical correspondence
• Action any documents/results as per inhouse protocols
• Removing letters from the incorrect patients record
• Send any letters for NOPs back to the relevant place

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate.