Receptionist/Administrator

NHS Scotland; Glasgow; Hybrid; GBP 18,000 - 24,000; Part time

Job summary

Urban Practice in Glasgow is seeking a friendly, reliable Receptionist/Administrator to join our patient‑centred team. The role is 27 hours per week across Tuesday, Wednesday and Friday from 08:30 to 18:00, with flexibility to cover sickness and holidays as needed.

Previous GP surgery experience is preferred but not essential, as full training will be provided. You will be part of a supportive practice environment, dealing with patient queries and coordinating administrative tasks.

Qualifications

• Experience in a GP surgery is preferred but not essential.
• Full training provided.
• Friendly, approachable, organised and reliable with initiative.

Responsibilities

• Work at the reception desk and welcome patients.
• Answer and manage telephone calls.
• Process prescription requests.
• Deal with patient enquiries and queries.
• Carry out a range of general administrative duties.
• Support the wider practice team as required.

Skills

Reception skills

Telephone handling

Customer service

Administration

Job description

Dr Patrick O'Neill, Cardonald Medical Centre, 1831 Paisley Road West, Glasgow. G52 3SS

A vacancy has arisen for a Receptionist/Administrator to join our surgery due to practice growth and expansion.

We are a friendly, patient-centred practice serving the G52 area, and we are looking for an enthusiastic, reliable individual who is keen to become part of our team.

The position is for 27 hours per week, Tuesday, Wednesday and Friday 8.30-6pm. The successful candidate must be flexible and willing to provide additional cover for staff sickness and annual leave when required.

Key responsibilities will include:

• Working on the reception desk and welcoming patients.
• Answering and managing telephone calls.
• Processing prescription requests.
• Dealing with patient enquiries and queries.
• Carrying out a range of general administrative duties.
• Supporting the wider practice team as required.

We are looking for someone who is friendly, approachable, organised and reliable with the confidence to use their own initiative and adapt positively to change.

Previous experience in a GP surgery is preferred but not essential as full training will be provided.

Urban Practice

Reference:

Contract Type: Permanent

Posted On: 13/10/2026

Closing Date: 27/10/2026