Practice Manager

NHS Scotland; Glasgow; Híbrido; GBP 42 000 - 65 000; Tempo integral

Resumo da oferta

Govanhill Health Centre in Glasgow is seeking an experienced Practice Manager to provide operational leadership, oversee day-to-day operations, and support GP partners and the wider team. The role offers responsibility for finance, HR, governance, premises, complaints, and service development.

The successful candidate will lead administrative and clinical teams, implement practice systems, manage rotas, and drive improvement in patient-centred care within a diverse community.

Qualificações

• Experience in general practice management and NHS primary care systems.
• Proven leadership of administrative HR processes and staff management.
• Ability to provide financial oversight and manage practice income streams.
• Experience with governance, complaints, patient feedback, and quality improvement.
• Familiarity with IT/system changes and data quality in primary care.

Responsabilidades

• Oversee day-to-day practice operations and support GP partners.
• Lead administrative teams, HR processes, rotas, and absence management.
• Manage finances, payroll, claims, and income streams.
• Maintain policies, governance, and compliance processes.
• Coordinate complaints, significant events and patient feedback.
• Support IT, digital systems and clinical system migration.

Conhecimentos

General practice management

NHS primary care systems

Team leadership

IT/system change

Staff communication

Ferramentas

Practice management software

Descrição da oferta de emprego

Dr's Carse & Byrne, 233 Calder Street, Glasgow G42 7DR

Practice Manager

Dr Carse, Byrne & Reilly, Govanhill Health Centre 233 Calder Street Glasgow G42 7DR

Hours: Full time/ compressed hours/ hours negotiable with the successful candidate

Salary: competitive and depending on experience

Dr's Carse/Byrne/Reilly are seeking an experienced and organised Practice Manager to provide operational leadership and support the partners and wider team. This is a key role within the organisation, offering the opportunity to influence service delivery, have financial oversight, lead operational improvements and support the ongoing success of the practice, working in an area of deprivation and diversity.

The role will involve oversight of day-to-day practice operations, staff management, HR processes, finance and claims, premises, governance, complaints, patient services, and implementation of practice systems and improvement work. You will be responsible for the day-to-day operational management of the practice. You will provide leadership and support to our clinical and administrative teams and ensure the delivery of safe, efficient and patient-centred care.

We are particularly keen to hear from candidates with experience in general practice management, NHS primary care systems, team leadership, IT/system change, and working constructively with clinical and administrative teams.

Key responsibilities will include:

• Managing and supporting the administrative and reception teams
• Overseeing rotas, staffing, HR processes and absence management
• Supporting finance, payroll, claims and practice income streams
• Maintaining practice policies, governance and compliance processes
• Coordinating complaints, significant events and patient feedback processes
• Supporting IT, digital systems, data quality and clinical system migration work
• Working closely with the GP partners on business planning and service development

About us

We are a deep end practice in south Glasgow. We have a patient list size of approximately 5700. We have recently become a Vision practice. We are a friendly and committed team consisting of three GP partners, a salaried GP, GPST, FY2 practice nurse, physiotherapist, community links worker, pharmacy team, health care support worker, district nursing team, and health visiting team. The clinical team is supported by an excellent administrative team including two assistant managers.

We are a well established training practice and we are involved in training and supporting GP trainees and FY2 doctors, along with regularly receiving University of Glasgow medical students. As a training practice, we are committed to supporting the development of the next generation of healthcare professionals. We value teamwork, professional development and a collaborative approach to patient care.

The successful candidate will be practical, calm under pressure, confident managing competing priorities, and able to communicate clearly with staff, patients, partners and external organisations.

Previous GP practice management experience is strongly desirable. Candidates with substantial NHS primary care, healthcare operations, or senior administrative management experience will also be considered.

Informal enquiries are welcome.